Assistant Store Manager - Heathrow

Job description

Job Title: Assistant Store Manager

Location: Heathrow

Reports to: Store Manager

Direct reports: Team of Sales Consultants

Role Purpose:

To support the Store Manager in managing and coaching the team and the successful running of the store whilst increasing sales turnover

Responsibilities:

• Manage the store in the absence of the Store Manager

• Increase sales and profit through the successful day-to-day running of the store

• Coach and motivate staff and initiate staff incentive schemes in order to achieve sales and company goals

• Consistently deliver brand vision in store and through exceptional customer experience

• Deal with all staffing matters such as appraisals and disciplinary issues in the absence of the Store Manager

• Coordinate rotas and overtime and manage budgetary and administrative processes

• Monitor sickness and other absences such as holiday and maternity leave

• Take ownership for the recruitment process from authorization to offer stage

• Regularly update staff on business performance and new merchandise

• Build relationships with customers

• Lead by example by having a visible shop floor presence

Performance Indicators:

• Sales turnover figures

• Team targets

• Mystery shop results

Desired profile

Qualifications :

Competencies:

• Leadership

• Communication

• Commercial awareness

• Customer Focus

• Skills and Experience Required

• You will have a strong and established retail background within the luxury market

• Exceptional leadership and communication skills

• Proven track record of successfully managing a sales team

• Computer literate, including excellent knowledge of Microsoft packages (Word, Excel & PowerPoint). Knowledge of Lotus Notes would be advantageous but not essential

• Language skills, preferably Arabic or Chinese

• Previous experience of Experience in a Supervisor or Assistant Manager role where they have been required to prioritise and multi-task various and competing demands

• A good communicator with the ability to interface regularly with internal and external personnel at all levels

• Ability to be discrete, confidential and reliable at all times