Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen. The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity. Integral to the McQueen culture is the juxtaposition between contrasting elements: femininity and masculinity, fragility and strength, tradition and modernity. Under the creative direction of Sarah Burton, the house produces critically acclaimed collections, driven by unparalleled vision and respect for craftsmanship. Burton was made Head of Design for womenswear in 2000 and was appointed Creative Director in 2010. The luxury brand was founded by Lee Alexander McQueen in 1992. Among the greatest fashion designers of his time, the legacy of his work lives on.
We are currently seeking a Selling Supervisor, who will report to the City Manager, Miami Design District. As a Selling Supervisor in one of our stores, you will be expected to provide exceptional service in line with our Service Values and Standards, in order to achieve and exceed your monthly and annual sales targets.
How you will contribute:
Reaches for and exceeds individual sales target and supports junior members of the team with sales techniques and coaching
Develop and maintain product knowledge. Support the team by working with junior members to increase their product knowledge.
Replenish stock and maintain high standards of merchandise and product presentation.
Be aware of daily sales targets and weigh performance against them. Use appropriate sales techniques to ensure they are met. ·
Point of Sale
Keep an up to date knowledge of systems, including refund policies.
Guarantee all end of day procedures are followed.
Supervision & Leadership
Ensure that all procedures and policies are understood. Carry out work according to those standards.
Collaborates with management and makes suggestions on new approaches and ways of working
Able to coach others to success and be seen to set a performance example for others to aspire to achieve
Adhere to Security and Health and Safety regulations.
Open and close the store in line with Store Operations policy
Keep up to date with customer requirements and operating procedures.
Work flexibly to meet the needs of the business
Delegate daily duties to retail sales assistants in the absence of management.
Listen to and understand clients to build genuine, loyal trusted relationships. Utilize client database to understand how to grow and maintain client relationships.
Promote a customer-focused culture by leading by example, providing a professional, friendly and courteous service to all customers.
Handle customer complaints, provide assistance where necessary, and ensure issues are resolved to the satisfaction of the customer and the company.
Your Skills and Experience:
• Experience in a similar role
• Experience in a customer service role with face-to-face customer contact
• Ability to adapt to frequent change and a high pressure environment
• Ability to initiate contact and communication
• Motivated by being a team player with a common goal
• Excellent communication skills
This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Alexander McQueen Trading America Inc