German Customer Support Administrator - FTC

Job description

Job Title: German Customer Support Administrator - Fixed Term Contract

Location: Johnson & Johnson Vision - Liffey Valley Office Campus – Dublin 2

Johnson & Johnson Vision is committed to improving and restoring sight for patients worldwide. Since debuting the world's first disposable soft contact lens in 1987, it has been helping patients see better through their world-leading ACUVUE® Brand Contact Lenses. In 2017, J&J expanded into cataract surgery, laser refractive surgery (LASIK) and consumer eye health and now serves more than 60 million patients a day across 103 countries with its eye health portfolio. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer

In this role, you will act as a primary contact for customers, processing daily orders and taking the full responsibility for the customer experience by managing the end to end order process. This role will give you constant challenges and scope to learn in an open, friendly and multi- cultural environment with a great team spirit. It's an opportunity to join a company that values employees with a strong focus on continuous improvement and personal development

Responsibilities:

Order management
Ensuring all orders received are processed accurately and promptly upon receipt
Ensure daily, weekly and monthly reporting is carried out as per business requirements
Provide basic product information
Ensure that all customer queries - order queries, stock situation, deliveries, invoices – are resolved satisfactorily

Compliance/ training
Following and implementing all company policies and procedures

Customer Loyalty
An excellent communicator who relates to all kinds of people (both internal and external), and has the ability to build appropriate rapports Someone who genuinely cares about people, is concerned and empathetic to the problems of others

Desired profile

Qualifications :

EDUCATION



Educated to leaving certificate standard or equivalent or proven experience in a customer service environment (face to face or phone based service)

Minimum Experience/Training Required

Fluent German speaker with a strong level of English

Proficient PC user with knowledge of MS office tools

You have either experience or a strong interest in working in a Customer Service environment

SAP knowledge is an advantage but not essential as full training is provided

You will have a high sense of responsibility and be personally committed to and actively working towards continuously improving yourself

- Good organizational skills

* Excellent interpersonal and problem solving skills

* Team player who can assist colleagues in their contribution to achieving business goals

* Display empathy and ownership in handling customers' queries and complaints

* Proactive and positive can-do-mind-set with the ability to take on multiple tasks in a busy environment