Team Manager at John Lewis Oxford

Job description

Job Type

Customer Service

Location

Oxfordshire - Oxford

Partnership Level

8

Closing Date

18/12/2024

Vacancy Type

Permanent

Salary

£27,500.00 - £38,900.00 Annual

Salary Frequency

Annual

Hours of Work

Various full-time hours required between 09:00 and 20:30. Working pattern across 7 days. Exact rota will be discussed at interview

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

As a Team Manager here at John Lewis Oxford, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey.

You'll be an outstanding specialist in people and will lead, inspire and develop your Partners enabling each of them to reach their full potential.

Duties and Responsibilities:

Working in our shop as a Team Manager is fast paced where no two days are the same. On a day-to-day basis, you'll be responsible for:

· 
Striving for high levels of customer and Partner (employee) satisfaction

· 
Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for

· 
Building genuine relationships with customers and internal and external stakeholders

· 
Working with the wider shop leadership team, taking on duty manager responsibilities when required

· 
Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service

Essential skills you'll need:

· 
Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment

Desirable skills we're looking for:

· 
Disciplinary and grievance experience

· 
Hiring Manager/Recruitment experience

Additional Information:
As a Partner you will enjoy our unique benefits which include:

· 
Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply). You’ll also be able to nominate someone you live with to share your discount

· 
Save 20% off food and drink at Benugo (Coffee Shop) on the Ground Floor

· 
Full time working holiday entitlement of 22 days - prorated for part time hours

· 
Access to our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore them plus so much more ...

Things to note: 

· 
This role may be subject to pre-employment screening

· 
We occasionally close vacancies early in the event we receive a high volume of applications and therefore recommend you apply early

· 
Print off the job description now if you require it and ensure you attach an up-to-date CV

Duties and Responsibilities

As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/