Technical Support Associate - Atlanta GA office location

Job description

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!

What this job involves

·  Application and Customer Support
·  Analyze customer’s challenges and take a primary role in the design, development and implementation of comprehensive solutions that integrate smoothly into customer environments.
·  Troubleshoot first and intermediate level support tickets.
·  Identify gaps and improvements in the proposed design and partner with Solution Consultants and Project Managers to reevaluate the design and project plan. 
·  Database and Report Development
·  Perform data management tasks and data structure modification, as well as development of data migration interfaces to integrate disparate applications/databases.
·  Perform data mapping, data manipulation and data migration among various database systems and enterprise applications.
·  Develop BI solutions using Tableau, Power BI, QLIK, or other platforms
·  Develop reports using SQL Server Reporting Services, Microsoft Access or other reporting tools. 
·  BI Solutions Development and Testing
·  Perform installation, configuration and troubleshooting of off-the-shelf and custom software applications in JLL staging as well as customer test and production environments.
·  Customize and enhance business software applications including GUI development/customization, report development, script development.
·  Contribute to the complete software development life cycle: defining, designing, building, testing, and deploying.
·  Assist with unit testing and quality assurance of the solution build at the various stages. 
·  Identify gaps and improvements in the proposed design and partner with Solution Consultants and Project Managers to reevaluate the design and project plan. 

Sound like you? To apply you should have:

Education, Certifications and Experience

·  Required
·  Undergraduate degree or comparable work experience in relevant domain.
·  0-3 years of work experience. 

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·  Nice to have
·  Network and/or database work experience. 

Knowledge, Skills and Abilities

·  Preferred skills
·  Solid understanding of development and programming best practices.
·  Experience with various web API's.
·  Implementation and deployment experience with enterprise software.
·  Ability to translate standard requirements into technical tasks.
·  Effective written and verbal communication skills.
·  Ability to convey thoughts and ideas in a clear and concise manner. 
·  Experience with Crystal Reports, Business Objects or similar reporting software.
·  Experience working with Tableau (desktop and server), QLIK, Power BI, or similar tools.
·  Working experience with multiple programming languages such as Fusion, ASP, ASP.NET, JAVA, AXVW, JavaScript, XML, HTMLx, PL/T-SQL, etc.
·  Ability to adhere to project schedules, project constraints and the prioritization of project tasks.   

What you can expect from us –

We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.