Sr. Analyst, Facilities Smart Buildings (Innovation)

Job description

The Sr. Analyst, Facilities Smart Buildings will provide management and oversight of integrated smart building applications used in the day-to-day operations and functionality of the client’s facility.  You will serve as Subject Matter Expert (SME) for all smart building functions and process related changes, and provide a comprehensive expertise and understanding of how smart building systems and applications are operated, integrated, and maintained. Most importantly, you will proactively mine smart building application data for quality insights for our client and account team. 

Areas of Responsibility

Smart Building Systems and Applications and Data Intelligence

·  Work closely with Business Intelligence Analyst and Account Team members to thoughtfully create critical analytics dashboards in order to analyze building system data and apply analytics to decision making and provide actionable insights   
·  Ensure all smart building system documentation is complete and up to date  
·  Revise standard operating procedures and reconfigure system programming due to project related operational or policy changes/requirements
·  Develop and/or update functional and end user requirements based on customer specifications
·  Maintain and enforce a consistent naming convention for all smart building assets
·  Monitor and ensure continuity of data and communications for system functionality
·  Oversee required updates to client’s indoor positioning system for latest points of interest, furniture layouts, geo-zone references, etc.
·  Ensure location references across all smart building systems are consistent with current designations in system of record
·  Coordinate repair or maintenance of smart building systems and applications when needed
·  Oversee and ensure all smart building functions are operating as designed
·  Implement revisions to sequences of operation as needed for integration and performance of smart building systems and applications
·  Maintain points of contact for applicable smart building solution vendors
·  Act as owner's rep for repairs and maintenance to applicable smart building systems
·  Maintain smart building content on the client Account Portal
·  Actively review business intelligence analysis and visualizations to provide insights to building data

Client Support

·  Adhere to specified client standards to ensure customer satisfaction
·  Support account-based process consistency to help ensure adherence to account deliverables, maximize process efficiency, and continually deliver exceptional client service
·  Design, develop, and communicate creative data visualizations to derive actionable intelligence
·  Promoting successes such that our client recognizes the value of your work.
·  Promoting and enabling best practices to and from the account, and link the account to emerging practices in the industry
·  Regularly communicating with other Smart Building and Digital Solutions Team members, JLL Management, and client Management
·  Communication - Excellent presentation skills (verbal and written), Strong understanding of analytic/statistical concepts with the ability to explain them to others
·  Process Improvement - Committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch.
·  Client Management - Understanding client needs and setting and managing appropriate client expectations within Smart Building applications, special projects, and contract constraints all while providing exceptional and enhanced customer service.

Training

·  Set up and provide training and guidance for operations and FM personnel as it relates to smart building systems and functionality
·  Participate in on/off-site training opportunities through the JLL Smart Building Program platform.

Knowledge, Skills & Abilities

·  Background/ experience in engineering, IT, network administration, building operations or related fields

Years of relevant experience

·  2-5+ years of experience operating/maintaining building systems, networks, or related areas
·  Demonstrated familiarity with analytics tools such as:
·  Microsoft Power BI
·  Tableau
·  OSISoft PI
·  Microsoft Excel (pivot tables and other advance analytics and visualization functions)
·  Understanding of data and insights
·  Proven ability to take initiative and be innovative
·  Analytical mind with a problem-solving aptitude
·  Ability and desire to learn and understand all functional aspects of JLL client service offerings.
·  Ability to understand and produce user-based documentation on smart building systems based on field observation, process and instrument diagrams, OEM manuals, operator and user interviews, and existing standard operating procedures
·  Understanding building and IT systems, applications, and platforms
·  Proficient in Microsoft Office applications (World, Excel, Access and Power Point). 

Other Abilities

·  Ability to work independently as well as be a strong team player
·  Ability to deal with challenging, dynamic, fast paced work environment and maintain professional internal/external customer service relationships
·  Ability to explain Smart Building applications and concepts to non-SB personnel

Education and Training

·  High School Diploma required
·  Bachelor’s Degree in related field (preferred)

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