Service Ambassador

Job description

Service Ambassador

Corporate Solutions

What’s your ambition?  Is it a big goal or small steps?  Professional or personal?  We’d like to know because at JLL, we make your ambitions our business.

And if you have ambitions in Electrical Engineer, join us to be inspired by the best. 

What this job involves:

To provide comprehensive management of services covering all facility services to the client, with a focus on continuous improvement. 

To achieve financial and other targets established by both the Facilities Manager and Assistant Facilities Manager.

Achievement of the Key Performance Indicators and Service Level Agreement targets.

Sets stretch targets for team to achieve maximum team performance

Is able to make difficult decisions and resolve problems or improve operations.

Actively searches out opportunities to achieve best results

Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.

Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.

DUTIES AND RESPONSIBILITIES

Property Operations

Ownership of the day-to-day administration, including reports generation of the stocks tracker.

Provide assistance to the FM and AFM in managing all administrative functions, security issues and facility services and any other administrative functions as deemed by BA Continuum Solution

Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM

Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client

Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks.

Maintain appropriate levels of Petty cash to support FM operations.

Vendor invoices processing aligned with BA Continuum Solution’s finance process.

Statutory compliance check of all vendor invoices.

Routinely Inspect all services to ensure performance measures are being maintained

Effectively manage ECRES to ensure an on time deliverable system

Set stretch targets for self to achieve maximum team performance

Reporting

Preparing daily and weekly reports

Contribute to the Weekly FM Meeting Minutes

Contribute to the Monthly Management Report to client and other reports as required

Others

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Manage all Health and Safety issues and actively participate in Health and Safety reviews

EMPLOYEE SPECIFICATIONS

Experience in Facilities Management is required.

Strong Customer Service focus

Excellent people skills and ability to interact with a wide range of client staff and demands

Knowledge of Occupational Safety requirements

Strong PC literacy and proven ability to manage daily activities using various systems.

Demonstrated experience with continuous improvement initiatives highly desirable

Demonstrated experience with client reporting and preparation of reports required.

Graduate in any discipline

2.5 years experience in facilities management

Tertiary qualifications in hotel management / building management and/or business desirable

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with improvement initiatives

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Apply today!  

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.