Offers “Jll”

Expires soon Jll


  • Marketing

Job description


·  Conduct analysis of service requests for improvement;
·  Conduct customer satisfaction survey to show proactive follow-up and satisfactory closure;
·  100% of requests to be processed immediately if received within business operating hours for the Scholl;
·  Tracking all metrics and complete periodic reports to manage of Action Line performance and indicators at appropriate levels;
·  Responsible for monthly team telephone list updating;
·  Other Helpdesk support as assigned by the FM and soft service leader;
·  Coordinate other service requests and resource needs;
·  Provide input as required into the Monthly Report to manager
·  Active involvement in the monitoring and achieving the required Key Performance Indicators

Customer Service / Client Relationships:

·  Provide superior customer service;
·  Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
·  Pro-actively manage account expectations ensuring that the service levels are maintained


·  1 years similar working experience in front desk operations
·  Familiar and able to operate the Word, Excel and Power Point;
·  Strong written and oral communication skills;
·  Ability to solve problems;
·  Strong interpersonal skills;
·  Good command of spoken and written English and Chinese languages.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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