Experience Ambassador

Job description

TITLE

Executive Guest Relation

BUSINESS UNIT

Integrated Facilities Management

LOCATION

REPORTING TO

Executive - Administration

DIRECT REPORTS

As assigned

POSITION GOALS

To provide receptionist and front office duties in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets.

           

DUTIES & RESPONSIBILITIES

Making sure to demonstrate professional and polite responses in telephone responses.

Ensure personal preventability and dress in the assigned uniform Receive, inform, guide visitors including co-ordination with employees

Preparation of database of Client contacts and updating

Responsible for maintenance and upkeep of front office

Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines

Ensure compliance of regulations / requirements of JLL management.

Provide assistance in general administrative activities

Provide assistance to the Help Desk as required

Contribute to the Monthly Management Report to (Client)

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Develop the necessary policies and procedures required for all functions within the scope of Reception

To act as a back-up to Help Desk in case of emergency / requirement

Responsible for ensuring availability of magazines/ brochures and (Client) directory signage

Co-ordinate for flower arrangements

Assist in utilization of conference rooms

Co-ordinate with Facility team for event management

EMPLOYEE SPECIFICATIONS

Experience in Front Desk and Back Office processes is required with strong Administration Skills.

Strong Customer Service focus

Excellent people skills and ability to interact with a wide range of client staff and demands

Knowledge of Occupational Safety requirements

Strong PC literacy and proven ability to manage daily activities using various systems.

Demonstrated experience with continuous improvement initiatives highly desirable

Demonstrated experience with client reporting and preparation of reports required.

KEY PERFORMANCE MEASURES

See individual Performance Measurement Agreements.

Compliance with the Service Level Agreement established between Jones Lang LaSalle and (Client)

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.