Experience Ambassador
Pune (Pune)
Job description
GR Daily Operations Duties and Responsibilities
· Ensure giving a warm welcome to clients there by creating a delightful experience.
· Maintain effective communication and working relationships with all other departments (HK, Duty Engineer, Duty Manager, Builder, Wellness room, Time Office, Security, Reception).
· The GRE Should have up to date knowledge of the following
· Floor structure/Plan.
· Projects on each floor.
· Project Leads and SPOCS
· Site inspection Tool
· Be aware of floor capacity/Bay no’s and floor strength.
· Ensure that no photography/Videography is done inside the premises without prior approval, share the photography form to employs and ensure the required process is followed.
· Conduct daily briefings with housekeeping and security team, ensure all staffs are aware of all important visits on the floor.
· Scope of work, amenities & services, policies & procedure along with in depth knowledge of all Accenture premises (Pan India) & local area.
· Ensure maintaining close communication with the client (Floor Leads/ Project Leads/ Industry Leads and CSO team.
· Ensure nominations for Floor wardens are taken and updated on regular basis.
· Check cleanliness of lobby, work café / Pantry /Meeting/Tele Booth/ rooms/Design thinking areas/ Work Pods/Restricted Access Bays/Wash Room etc.
· Ensure all areas on the floors are pest and rodent free.
· Communicate with the Client Service Organizer and get information about upcoming client visit, share the data with GRM and front office team to keep badges ready at reception.( GRE on Ground Floor)
· Have regular check on upkeep of seating arrangement at all work stations.
· Communicate with Security to pass on client vehicle information. (GRE on Ground Floor)
· Greet clients/visitors on arrival at front office and as directed, perform special services for VIP Guest’s/client. Provide safety briefing and assist in VIP’s/Client during arrival/departure in absence of front office executive/CSO.( Ground Floor GRE)
· Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement.
· Co-ordinate with events team and further communicate with duty managers for blocking of cafeteria or other areas.
· Maintain daily report of all client visits to their floor. Also share agenda of Clients visit across the floors.
· Maintain daily sang reports and ensure closer in stipulated Turnaround time. If no response from concerned team raise it with GRM/FM/Chief Engineer.
· Co-ordinate with engineering team in closing snags and defects proactively .
· Check, update and Indent stationery for Floors/Bay/meeting room/Wet Pantry (White board Marker & Duster, Water Glasses and Tea Cups, Dust Bins, Queue Managers).
· Join GRM in conducting Monthly Workplace Connect and Focus Meet with various projects on respective floors as per calendar. Ensure a proper follow up and closer is done for all concerns raised during the meetings.
· Co-ordinate with Floor SPOC/Leads for any furniture movement, follow process ensure a prior approval from MD Innovation Hub and floor Leads in coordination with duty Managers.
· Take regular feedback from employees on feedback app and update the management.
· Co-ordinate with Housekeeping and Events team and ensure the meetings rooms are re-arranged at regular interval.
· Should have complete knowledge of all facility Tools like(VMT/IMT/Site Inspection Tools.
· To ensure upkeep of breakout area & reprographic equipment’s at all times and take necessary actions as required.
· To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.
· Identification, on time closure and reporting of snags.
Front Office Operations
· To provide management advice for Front Office for escalated issues during the shift.
· To ensure immediate response to all priority calls during the shift and follow escalation process
· To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep
· To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.
· Identification, on time closure and reporting of snags.
VMS Visitor Management System
· The CSO team/ host the raise a request on Visit explorer/ Safe tool with the visit details of the client. The details shall have the Identification document of the client. In case of a foreigner the Valid passport or driving license. Indian citizen can share Pan Card, Aadhar Card, Election card, Driver’s License etc. The photographs of client are to be loaded on safe tool by host or should be shared with (BDC 11) or respective reception team.
· Access card if required should be mentioned in the safe tool while creating the request. Host to ensure all necessary approvals have come in from various team.
· The CSO shall accompany the Client during the visit
Check-in Procedure: Events
Purpose : Deliver Exceptional service by making the check-in experience a delight for the client.
Procedure:
Planned Visit:
· CSO team to share the meeting id with Guest Relations team a day in advance.
· Using safe tool check the status of the Visit.
· Ensure all approvals have come in and security check is passed.
· If client is registered on safe and details are present in safe along with photograph and laptop details, then process the pass and hand it over to the client.
· If the client is registered but ID card/Passport details are not present, request the client politely to share the same. Update it on the safe tool click photograph.
· Always check with client if they are carrying the laptop or other data devices with them ensure the serial number of same is updated with reception staff.
· Once the Registration is done check if they would want to keep their luggage at the Luggage room.
· Post registration check with the CSO team and escort them to the client lift.
Un Planned/Un Scheduled Visit:
· Unscheduled visit is when the client visit is happening at the last moment.
· Welcome client at the lobby along with CSO.
· Escort the client to the reception, create an unscheduled escorted visit on the safe tool.
· Ensure the check-in is done and hand over the badge to client with a Red Lanyard.
· Follow same procedure of checking about the laptop or data device and note the serial number.
· Offer the service of luggage room if the clients wish to leave their luggage down.
· Escort the client to the client lift.
Facility Tour
Purpose : A facility tour presents a good opportunity to increase the visibility of the company’s business and solidify relationship with clients. Also, when a prospective client visits the facility and tour the building it allows them to build a better understanding of a site’s performance potential; to assess a competitor; to rally the frontline workforce.
Planning of Tour:
Visits may be internal or external. While planning, a tour following things are of prime importance:
· Determine the objective of the visit.
· Areas to be highlighted during visit.
· Scheduling of tour.
· Areas to be Visited/ Areas out of Reach.
· Security Policy.
The details of upcoming tour will be shared by the facility lead or work place lead.
Check the background e.g. Internal/External visitor.
Internal Visitor will be aware of the Accenture company policies.
Ensure the External visitor is briefed about the Accenture company policies.
Determine the area of visit.
Begin the visit from the Lobby area, provide the client/group with an overview of important facts about your company's facilities, including standards entry exit points. Emergency entrance Exit points.
Brief them about the advance Check-in Kiosk and feature available at the reception.
Next moving on to the Common areas like Cafeteria/GYM room and Recreational Facility.
Coordinate for the visit to the utility areas (as per requirement)
If the visit is for a specific location, ensure the staff from is accompanying the touring team and briefing them about the features available in their floor or area.
Conclude a tour with a small meeting the discussion will provide an opportunity to answer any questions the visiting team has also always emphasize about the key features present at each facility.
GR Daily Operations Duties and Responsibilities
· Ensure giving a warm welcome to clients there by creating a delightful experience.
· Maintain effective communication and working relationships with all other departments (HK, Duty Engineer, Duty Manager, Builder, Wellness room, Time Office, Security, Reception).
· The GRE Should have up to date knowledge of the following
· Floor structure/Plan.
· Projects on each floor.
· Project Leads and SPOCS
· Site inspection Tool
· Be aware of floor capacity/Bay no’s and floor strength.
· Ensure that no photography/Videography is done inside the premises without prior approval, share the photography form to employs and ensure the required process is followed.
· Conduct daily briefings with housekeeping and security team, ensure all staffs are aware of all important visits on the floor.
· Scope of work, amenities & services, policies & procedure along with in depth knowledge of all Accenture premises (Pan India) & local area.
· Ensure maintaining close communication with the client (Floor Leads/ Project Leads/ Industry Leads and CSO team.
· Ensure nominations for Floor wardens are taken and updated on regular basis.
· Check cleanliness of lobby, work café / Pantry /Meeting/Tele Booth/ rooms/Design thinking areas/ Work Pods/Restricted Access Bays/Wash Room etc.
· Ensure all areas on the floors are pest and rodent free.
· Communicate with the Client Service Organizer and get information about upcoming client visit, share the data with GRM and front office team to keep badges ready at reception.( GRE on Ground Floor)
· Have regular check on upkeep of seating arrangement at all work stations.
· Communicate with Security to pass on client vehicle information. (GRE on Ground Floor)
· Greet clients/visitors on arrival at front office and as directed, perform special services for VIP Guest’s/client. Provide safety briefing and assist in VIP’s/Client during arrival/departure in absence of front office executive/CSO.( Ground Floor GRE)
· Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement.
· Co-ordinate with events team and further communicate with duty managers for blocking of cafeteria or other areas.
· Maintain daily report of all client visits to their floor. Also share agenda of Clients visit across the floors.
· Maintain daily sang reports and ensure closer in stipulated Turnaround time. If no response from concerned team raise it with GRM/FM/Chief Engineer.
· Co-ordinate with engineering team in closing snags and defects proactively .
· Check, update and Indent stationery for Floors/Bay/meeting room/Wet Pantry (White board Marker & Duster, Water Glasses and Tea Cups, Dust Bins, Queue Managers).
· Join GRM in conducting Monthly Workplace Connect and Focus Meet with various projects on respective floors as per calendar. Ensure a proper follow up and closer is done for all concerns raised during the meetings.
· Co-ordinate with Floor SPOC/Leads for any furniture movement, follow process ensure a prior approval from MD Innovation Hub and floor Leads in coordination with duty Managers.
· Take regular feedback from employees on feedback app and update the management.
· Co-ordinate with Housekeeping and Events team and ensure the meetings rooms are re-arranged at regular interval.
· Should have complete knowledge of all facility Tools like(VMT/IMT/Site Inspection Tools.
· To ensure upkeep of breakout area & reprographic equipment’s at all times and take necessary actions as required.
· To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.
· Identification, on time closure and reporting of snags.
Front Office Operations
· To provide management advice for Front Office for escalated issues during the shift.
· To ensure immediate response to all priority calls during the shift and follow escalation process
· To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep
· To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.
· Identification, on time closure and reporting of snags.
VMS Visitor Management System
· The CSO team/ host the raise a request on Visit explorer/ Safe tool with the visit details of the client. The details shall have the Identification document of the client. In case of a foreigner the Valid passport or driving license. Indian citizen can share Pan Card, Aadhar Card, Election card, Driver’s License etc. The photographs of client are to be loaded on safe tool by host or should be shared with (BDC 11) or respective reception team.
· Access card if required should be mentioned in the safe tool while creating the request. Host to ensure all necessary approvals have come in from various team.
· The CSO shall accompany the Client during the visit
Check-in Procedure: Events
Purpose : Deliver Exceptional service by making the check-in experience a delight for the client.
Procedure:
Planned Visit:
· CSO team to share the meeting id with Guest Relations team a day in advance.
· Using safe tool check the status of the Visit.
· Ensure all approvals have come in and security check is passed.
· If client is registered on safe and details are present in safe along with photograph and laptop details, then process the pass and hand it over to the client.
· If the client is registered but ID card/Passport details are not present, request the client politely to share the same. Update it on the safe tool click photograph.
· Always check with client if they are carrying the laptop or other data devices with them ensure the serial number of same is updated with reception staff.
· Once the Registration is done check if they would want to keep their luggage at the Luggage room.
· Post registration check with the CSO team and escort them to the client lift.
Un Planned/Un Scheduled Visit:
· Unscheduled visit is when the client visit is happening at the last moment.
· Welcome client at the lobby along with CSO.
· Escort the client to the reception, create an unscheduled escorted visit on the safe tool.
· Ensure the check-in is done and hand over the badge to client with a Red Lanyard.
· Follow same procedure of checking about the laptop or data device and note the serial number.
· Offer the service of luggage room if the clients wish to leave their luggage down.
· Escort the client to the client lift.
Facility Tour
Purpose : A facility tour presents a good opportunity to increase the visibility of the company’s business and solidify relationship with clients. Also, when a prospective client visits the facility and tour the building it allows them to build a better understanding of a site’s performance potential; to assess a competitor; to rally the frontline workforce.
Planning of Tour:
Visits may be internal or external. While planning, a tour following things are of prime importance:
· Determine the objective of the visit.
· Areas to be highlighted during visit.
· Scheduling of tour.
· Areas to be Visited/ Areas out of Reach.
· Security Policy.
The details of upcoming tour will be shared by the facility lead or work place lead.
Check the background e.g. Internal/External visitor.
Internal Visitor will be aware of the Accenture company policies.
Ensure the External visitor is briefed about the Accenture company policies.
Determine the area of visit.
Begin the visit from the Lobby area, provide the client/group with an overview of important facts about your company's facilities, including standards entry exit points. Emergency entrance Exit points.
Brief them about the advance Check-in Kiosk and feature available at the reception.
Next moving on to the Common areas like Cafeteria/GYM room and Recreational Facility.
Coordinate for the visit to the utility areas (as per requirement)
If the visit is for a specific location, ensure the staff from is accompanying the touring team and briefing them about the features available in their floor or area.
Conclude a tour with a small meeting the discussion will provide an opportunity to answer any questions the visiting team has also always emphasize about the key features present at each facility.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at Accommodation.Reques@am.jl..com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.