Concierge

Job description

Tenant Relations & Helpdesk
 Assist in implementing customer care initiatives and ensure these are kept to the timelines.
 Conduct/attend regular meetings with tenants and to draft and circulate minutes of meeting within 3 working days after meeting.
 Assist with new tenants’ business commencement i.e. handing over; orientation / induction, official openings, welcome hamper basket, etc.
 Attend to general and building inquiries from tenants
 Handle escalated feedback from tenants, work with respective departments to resolve the issue timely and as a team
 Provide support and attendance for tenants’ events and activities such as Fruit Day and Tenants’ Treats
 Review and vet Tenant E-Handbook and Induction and Website (tenant information only) to ensure information are kept up to date
 Assist in conducting annual tenant surveys for office and retail tenants including developing the survey forms, soliciting participation/response, providing analyses, suggestions to improve service level and follow up with tenants on appropriate responses.
 Draft and disseminate relevant circulars and notices Job Description
to tenants as and when required
 Maintain and update tenants’ contact information regularly. These include directory listings, mailing list, key contact person, emergency contacts, fire wardens, etc.
 Prepare monthly customer care reports
 Manage Help Desk functions and ensure tenants’ feedback are handled within targeted timelines;
 Ensure smooth and efficient operation of the Tenant’s Portal system; and review and recommend improvements to system to address tenants’ needs, where required;
 Monitor, track and ensure all related expenses are kept within the approved budgets and comply with the Financial control policy
 Carry out ad-hoc tasks that may be assigned as when needed

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.