Assistant Manager

Job description

The Lobby Manager is responsible for directing and administering the operational efforts of the Front office. This individual ensures that established policies and procedures are followed, oversees provision of a full range of services to visitors and employees, who are promptly and professionally served. 

Competencies

·  Excellent communication skills.
·  Strong customer service drive.
·  Pro - active problem solving skills.
·  Exceeding customer satisfaction
·  Excellent time management/ Able to work flexible hours
·  Quick learner and ability to motivate self & others
·  Proven working experience as a lobby manager/ FM industry.
·  Confidently able to present to clients.
·  Hands-on experience in using visitor management software and MS office. 
·  Strong team player within a customer service team environment.
·  Providing flawless, upscale, professional service
·  Adaptable, composed, flexible with strong Mental Resilience

Responsibilities

Key Operations delivery  

·  Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors.
·  Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guest’s/client.  Provide safety briefing and assist in VIP’s arrival/departure in absence of guest relation officers.
·  Assist in sending clients/visitors messages or faxes and self-check-in. 
·  Assisting with special needs for visitors with disabilities.
·  Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement, follow up in case guests are not picked up from hotel.
·  Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
·  Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
·  Ensure welcome PPT is updated & displayed for the client visits and all the equipment’s are in working condition
·  Ensure all relevant communication is updated and displayed at all times, at the Front office, as per the guidelines given by SDL.
·  Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
·  Ensure all equipment and hardware at the Front Office is working and there is zero downtime.  Escalate to next level as necessary for rectification.
·  Operates the front office computer system in order to assist front office attendants
·  Provide assistance in general administrative activities and to Helpdesk as required.
·  Ensure FOE handles all incoming and outgoing calls in professional & polite manner.

·  Co-ordinates with all departments to address the all the concerns/event management/flower arrangements to maintain Front Office functions properly.
·  Ensure Accenture specific processes/manual is followed
·  Manage/track amount collected for temporary badges.
·  Ensure compliance of regulations/requirements of JLL management.
·  Participate in Emergency Evacuation procedures including crisis management and business continuity.
·  Develop the necessary policies and procedures required for all functions within the scope of Front Office.
·  Responsible for ensuring availability of safety and Accenture directory signage.
·  Preparation of all required reports/participation in internal/external audits.
·  Ensure training of front office /GRE staff as per relevant training calendars
·  To discuss all matters that needed to follow up with the next shift front office executive approving and managing the roster
·  Govern overall performance of Front office executive & Guest relation executive as per defined roles & responsibilities.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.