Unit Manager - Collections and Recovery - Columbus, OH

Job description

Schedule is Sunday- Thursday 12pm-9pm-Eligible for 10% shift differential

Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what's right and creating solutions that make lives better. Build your career on our strong foundation and help shape what's next−for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns.

We have opportunities for Team Leaders in our Collections group.

Our Collections group creates and delivers the right solutions to our customers.
· Collections : Partner with our customers to provide the right solutions for delinquent credit card and retail banking accounts
· Recovery : Provide solutions on credit and retail accounts that have charged-off
· Branch Hotline : Assist Retail Bankers with customers in a branch

We are looking for individuals with a passion for managing a team and the following skills:

Leadership Skills:
· Develop and lead team of Specialists
· Lead by example and coach on key behaviors to drive results
· Responsible for performance management
· Select and retain talent
· Identify ways to support inclusion and diversity
Customer Focus
· Resolve employee and escalated customer problems and inquires
· Operates with urgency and meet deadlines
Communication Skills
· Communicate both verbally and written
· Ability to influence internal and external business partners
· Relationship management
Problem Solving Skills
· Ability to delegate tasks
· Conflict resolution skills
· Prioritize diverse workloads
Analytical Skills
· Participates in execution of strategy
· Specialized functional or technical knowledge that allows for independent thought and action on important department activities
· Required to abide by all applicable regulatory and department practices and procedures
· Drive risk and control initiatives
Computer Skills:
· Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
· Fluency in Windows Operating Systems and Microsoft Office tools

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

Desired profile

Qualifications
·  Minimum of two years management or leadership experience required
·  Prefer collections or customer service experience in call center environment
·  Must be willing to work in an environment that requires phone-based customer interaction
·  Advanced proficiency with computer functions with MS office suite strongly preferred
·  High School Diploma or equivalent required, Bachelor's Degree preferred
·  Bilingual/ Spanish speaking is a plus