Expires soon J.P. Morgan

New Customer Engagement Team Leader - Tampa, FL

  • Tampa (Hillsborough County)
  • Design / Civil engineering / Industrial engineering

Job description

New Customer Engagement Team Leader
As a New Customer Engagement Team Leader, you will supervise the daily operations of a team of up to 20 Inbound Lenders. In this role, you will be responsible for the following activities:

· Providing direct and professional feedback to the Specialists relating to their loan quality, production and phone execution
· Completing side by sides and decision reviews to assess Specialist's decision quality
· Minimizing risk to the bank while maximizing our ability to maintain profitable accountholders
· Managing to departmental service levels, production standards, and quality standards by analyzing daily MIS
· Handle escalated Customer calls
· Complete and manage to weekly/monthly production targets
· Review daily, weekly and monthly reports to ensure teams consistency
· Ability to plan and prioritize.
· Complete ad-hoc projects as needed
Additionally, this individual will help their Division Leader to develop and implement strategies to improve loan quality by providing feedback regarding trends and making recommendations for revisions to credit policies and proposing ideas to close gaps on missed opportunities and/or process improvements

Desired profile

·  Minimum three to five years of managing experience preferably in a lending or call center environment preferred
·  Excellent verbal and written communication skills
·  Lending involving credit reports or credit bureau analysis preferred
·  Ability to provide coaching and talent development
·  Ability to build strong partnerships
·  Ability to process and adapt in a fast paced-environment
·  Ability to work independently with a willingness to participate as a team member in a production environment
·  Self-starter with strong initiative.
·  College degree preferred.

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