Expires soon J.P. Morgan

Implementation Project Manager

  • New York (Kings County)
  • Bachelor's Degree
  • Project / Product management

Job description

CB Client On-boarding – Implementation Project Manager

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.

Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for driving and coordinating all aspects of the setup for custom card and cash management services including working with key internal partners to ensure a best in class experience for clients.

The CBCO group is seeking an Implementation Project Manager who will manage and coordinate the implementation of products and services for new clients as well as existing clients with comprehensive and/or complex cash management solutions. The Implementation Project Manager will be responsible for the management of several simultaneous complex and non-complex projects.

Core Responsibilities:
· Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
· Exhibit ownership of on-boarding experience and client satisfaction
· Ownership of internal communication and status updates
· Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
· Demonstrate creative problem solving and solid judgment/decision making
· Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
· Diligent awareness of risks in our processes in a timely manner
· Ownership, escalation and resolution of risk issues when they occur in a timely manner
· Manage activities through heavy phone work with clients and business partners

•The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.

Desired profile

·  3 Years of relevant experience
·  Excellent verbal and written communication skills
·  Proven meeting facilitation skills
·  Proven ability to successfully manage conflict
·  Time management and organizational skills
·  Some travel may be required (less than 10%) to visit clients
Preferred Qualifications:
·  Team player with the ability to adapt to a changing environment
·  Project Management experience, including the use of project plans and issue logs
·  Proficient in various desktop and internet based applications
·  Cash Management and Treasury Services experience and knowledge
·  BA/BS degree

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