Commercial Banking - Transaction Processing Specialist - Wholesale Lending Services - Chicago, IL
Chicago (Cook County) Bachelor's Degree Accounting / Management control
Job description
Transaction Processing Specialist (Wholesale Loan Operations) - Chicago, IL
· Booking new loans
· Reviewing and processing various forms of monetary related transactions on the applicable commercial loan systems.
· Completing transactions and transferring funds to internal general ledger or DDA accounts
· Process transactions for customer relationships using the ACBS loan system. (I.e. Loan Rollovers/Conversions/Repricings.)
· Track Incoming Customer's Requests
· Exceptional customer service skills - Customer contact focuses on high volume or unique activities requiring interaction with internal market and credit partners. (Ability to calculate interest and fee accruals for billing is required for this role.)
· Miscellaneous debits and credits as they relate to new loan funding.
· Research detailed requests from our line of business partners related to processed transactions.
· Resolve monetary/non-monetary inquiries including system maintenance to the commercial loan systems
· Participating in project and working groups as required
· Responsible for meeting service level expectations in addition to team individual productivity and quality goals
· Other duties as assigned
Desired profile
· Bachelor's degree plus 1-3 years of loan servicing and customer service experience or equivalent is required
· Demonstrates strong verbal and written communication skills and an ability to work quickly and accurately in a high-pressure environment.
· Strong client focus mind-set with proficiency in consulting/advising clients, answering inquiries and providing information, and effectively managing difficult conversations.
· Demonstrated focus on ownership, follow-up, and relationship management.
· Ability to multitask: type while listening, view multiple screens and systems while conversing with the caller.
· Strong PC navigation skills; proficient in Microsoft Office suite
· Basic mathematics/accounting understanding