Commercial Banking - Client Service Representative - Wholesale Lending Services - Chicago, IL

Job description

Wholesale Loan Operations (WLO) services several lines of businesses within JPMorgan Chase, including Business Banking, Global Wealth Management, Private Banking and Commercial Banking. The group consists of approximately 1,300 employees and is responsible for over $500 billion in loans outstanding.

JOB RESPONSIBILITIES
· Handle incoming calls from both internal and external clients
· Provide high quality, professional service with emphasis on one call resolution
· Analyze and interpret transactions, statements, and loan documents in order to provide inquiry resolution to our clients
· Maintain a high level of knowledge of our products, loan types, and services
· Ability to work in fast paced constantly evolving environment
· Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude
· Perform additional duties as assigned by Manager or Team Lead

Desired profile

QUALIFICATIONS
·  Ability to work from 10:30 am - 7:00 pm
·  High School Diploma or equivalent required
·  At least 2 – 3 years contact center experience
·  Loan servicing experience a plus
·  Must have strong written and verbal skills
·  Proficient in Microsoft Office suite
·  Ability to work independently and as part of a team
·  Effective listening and analytical skills
·  Good time management skills
·  Strong problem solving and troubleshooting skills
·  Ability to use multiple applications, browsers, and instant messenger simultaneously