CIB - Custody Middle Office - Client Facing Team - Associate - Brooklyn NY

Job description

Investor Services Operations – Custody Middle Office – Associate

J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times. This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of J.P. Morgan Chase & Co. (NYSE: JPM), a global financial services firm.

J.P. Morgan takes a solution-based approach to custody, helping clients maximize processing efficiency within a robust, controlled, automated and information-rich environment. With offices in each region of the world and a network of subcustodians covering more than 90 markets, we help clients meet the challenges of cross-border investing and actively promote global standards for efficiency and risk management.

The Custody Middle Office Department is responsible for ensuring all aspects of operations for Global Custody clients are completed on time, exceptions are resolved, client inquiries are resolved and provide subject matter expertise to the clients. This would be a cross product client facing role that requires extensive client interaction & communication and working with various global internal teams as required.The candidate will be expected to hone and utilize their communication skills to effectively work through tasks of varying difficulty with external and internal stakeholders.

Key Responsibilities Include
· Working with various internal teams such as trade processing, prematching, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely manner.
· Respond to and resolve client inquiries on a timely manner.
· Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.
· Establish and maintain relationships with operations & middle office contacts at clients.
· Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global clients.
· Partner with client service teams to help change client behavior where required to remove manual processes.
· Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
· Ensure all day to day queries dealt with within required SLAs and escalate issues to the team leader.
· High level of client service focus
· Provide operations subject matter expertise and value added services to clients where required.
· Strong time management skills required to meet the internal and external deadlines/cutoffs
· Meeting with clients in person along with client service

Desired profile

·  Strong business knowledge is preferred/Added advantage of Global Custody/Prime Brokerage.
·  Strong knowledge of equity, fixed income & FX products
·  Excellent grasp and understanding of trade lifecycle
·  Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organization
·  Knowledge of Global markets and settlement practices
·  Operate effectively in a dynamic environment with tight deadlines, and can prioritize one's own work to achieve them
·  Strong MS office skills (Excel, PowerPoint, Word)