Business Analyst I

Job description

The Consumer Banking Corrections team manages the process to triage, fix, correct, and eliminate customer impact caused by a business process or operational break. Within this function, the data analytics team identifies and corrects impacted accounts via recalculating and crediting interest charges and/or fees.

Working with the Consumer Banking Corrections team, the Business Analyst will analyze the problem, assist in identifying the impacted population, determine the financial impact, and create business requirements documentation and execution plans to facilitate correction of the accounts. Typical BA activities include (but are not be limited to), writing business requirements, working with other team members in identifying impacted populations based on defined criteria and mapping out a strategy for correction activities and drafting execution plans.

These breaks can present complex, multilayered, and data intensive business problems. Typically these problems will be of an unstructured nature, whereby the BA will be expected to quickly assess and comprehend the situation, and develop a practical approach/strategy to the correction approach and subsequent documentation.

This role requires extensive interaction with business stakeholders and cross-functional groups. The candidate must possess strong communication, problem solving, and reasoning skills

Desired profile

Qualifications :
• Must possess strong verbal and written communication skills
• Must be detailed and quality assurance oriented
• Must possess strong process adherence discipline;

Throughout the life cycle of a project, specific process control procedures and documentation must be followed and completed by the BA.

• Be able to work multiple cases simultaneously; typically a BA will be assigned three to five correction cases at once

Skills:
Required:
• Practical experience in or a working understanding of SQL
• Proficiency with standard MS Office tools (Excel, Word, etc.)

Preferred:
• Understanding of SAS (Unix SAS is preferred)
• In-depth experience and understanding of writing and maintaining Business Requirements and Execution plan documentation.
• Elevated proficiency in MS Excel