Uses critical thinking in the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Works to ensure all production changes are made in accordance with lifecycle methodology and risk guidelines.
Manages activities related to maintenance of the application systems that are running the daily operation of the firm. Manages the creation and maintenance of application Service Level Agreements, root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Manages production changes made in accordance with lifecycle methodology and risk guidelines. Responsible for coaching and mentoring less experienced team members as well as overall team management responsibilities. May include direct accountability for people management and financial budgeting. Experienced leader who typically manages a team comprised of IT professionals within the Applications Support family; may manage IT managers.
Expert in application development skills for more than one technology as well as multiple design Techniques. Working proficiency in development toolset to design, develop, test, deploy, maintain and improve software. Working proficiency in one or more general purpose programming languages.
In-depth knowledge of the business(es) supported and the applications utilized. Ensures adherence to financial control and budget management. Manages risk and control compliance to departmental and company-wide standards. Manages client a centric environment for work with teams and contributors.
Experience with one or more general purpose programming languages.
About JPMorgan Chase & Co.
J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its J.P. Morgan and Chase, and WaMu brands.
J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.
J.P. Morgan is an Equal Opportunity Employer.