Call Center Agent-7/22

Job description

Req ID:  15943  

Additional Work Locations:    

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started! 

Summary

You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity.  iQor is seeking full-time, year-round customer service oriented individuals to join our  call center  in Memphis, TN! 

Why iQor?  Just a few reasons:

When you join the iQor team, you’ll:

·  Go through a comprehensive  paid training  program (6 weeks)
·  Be an important part of a  global family  focused on customer service excellence
·  Start off with a  competitive hourly rate  with opportunities to earn more money every single month through  bonuses and incentives
·  Receive  full benefits  including medical, dental, vision, 401(k), paid time off, holiday pay, and more

We also offer:

·  Tuition Reimbursement
·  Free premium satellite TV package
·  Career growth

Responsibilities

What will you do as a Customer Service Agent (CSR)?

·  Be a hero for our customers by saving their day.
·  Provide a world-class customer service experience for our customers by answering questions & diffusing frustrations.
·  Build trust with our customers & provide quality results in an efficient manner.
·  Use your advanced technical knowledge to solve technical support for programming & equipment issues.
·  Answer a wide array of questions and provide education on complex issues, self-resolutions & offer value-added services.

Our ideal candidate:

·  Is focused and organized.
·  Loves technology and helping others.
·  Quickly navigates multiple software programs, windows applications, and search engines.
·  Has top-notch listening skills allowing him/her to understand the issue and troubleshoot resolutions.
·  Is self-motivated with the ability to stay on task and take initiative.
·  Must be self-disciplined and be able to operate independently.
·  Has the ability to up-sell to promote additional services and products that promote program loyalty.

Requirements

· 
You’re qualified if you have:

·  Customer service-related experience. Call center or service-related industries (telecommunications, retail, food service, or similar) are great foundations to be successful with us!
·  An aptitude for computers. Knowledge of Windows-based programs is a plus.
·  A positive attitude and demonstrate strong communication skills including the use of appropriate grammar and tone. Great communication is the key to our business at all levels!
·  The ability to work in a fast-paced environment and multi-task.
· 
Additionally you must:

·  Be able to multi-task and adapt to changing situations. We are problem solvers who rapidly respond to customers in a timely manner.
·  Commit to a PAID training schedule where we give you the tools you need to be successful. Training is Monday – Friday 11:00 AM – 8:00 PM for 6 weeks.
·  Be flexible to work all shifts as required by business needs including evenings, weekends, and holidays. Our hours of operation are currently 7AM to 12AM, Mon-Sat. Your full time work schedule post-training is likely to be 3:30PM to 12AM with 2 consecutive days off. You must be available these hours, ($1 hour shift differential may be available!)
·  Pass a pre-employment background check and drug screen.

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee will be required to regularly speak and sit for extended periods of time.  The employee will be required to occasionally stand and walk or otherwise traverse in order to be accessible to the production floor. The person in this position will be required to exert at up to 10 lbs. of force to push, pull or otherwise move objects and may be required to carry or lift objects up to 10 lbs. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal. The person in this position may need to occasionally bend, reach, kneel, or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

Nearest Major Market: Memphis