Expires soon Intel

Product Support Engineer Intern

  • Internship
  • Swindon (Wiltshire)
  • Design / Civil engineering / Industrial engineering

Job description

Job Description

INTEL MAKES POSSIBLE THE MOST AMAZING EXPERIENCES OF THE FUTURE

You know us best for our processors. But we do so much more. We are makers, catalysts and inventors. We innovate at the boundaries of technology to make amazing experiences possible for business and society, and for every person on Earth. Throughout our proud history, Intel has continuously expanded the reach, influence and power of computing to improve people's everyday lives. With employees in 63 countries and customers in over 120 countries, Intel's products and services create the foundation for limitless invention. Intel is like no other company on the planet: our technology is a critical part of an increasingly interdependent ecosystem that creates and expands value for shareholders, partners, customers and society.

In this position, you will be part of a global team in Sales & Marketing - Intel Customer Support (ICS). Primary focus will be on providing support for NSG Division products: Memory and Storage (Solid State Drives). You will be exposed to broad system areas, including OS, Firmware, Client Drive issues, Data Center Drives and Intel Optane Memory. This is an opportunity to apply both technical knowledge and customer support skills. Your responsibilities will include but not be limited to: Reproducing issues, representing the customers' technical needs to the business by being the voice of the customer. Developing and presenting technical product training materials for the customer. Partnering with the business unit to resolve technical issues and driving improvements to products, customer, and service experience.

The responsibilities will include working with the business team to help resolve customers technical questions/escalations. You need to immediately respond to customer/client requests or events as they occur. Daily activities might include but not limited to the following:

• Monitor issue tracking tool for incoming issues.

• Provide support as needed for data download and issue replication

• Reproduction and resolution of customer issues

• Research and respond to customer questions

• Escalate suspected bugs to the business unit BU engineers

• Provide BU engineers with voice of the customer feedback

• Recommend improvements to product, docs, support environment, and customer experience

• Attend BU provided training and continuous learning activities

• Engage in weekly BU support meetings

• Contribute to support documentation/FAQs/How-to collateral

• Deliver onsite training for how-tos, best known methods to Contact Center agents in Romania.


Inside this Business Group

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customers voice and deliver solutions that accelerate their business. Our teams work across the entire sales cycle, pushing ingredient products to our "billings" customers while also pulling end solutions through to "consumption". We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

Desired profile

Qualifications

This is a 13 month fixed-term placement suitable for second year undergraduate students currently studying a degree course in a relevant disciplinesuch as:Computer science, Electrical Engineering or related field.

• Customer support experience would be considered a plus.

• Some experience on hands on debug and problem solving skills.

• Good communication skills to interact with customers.

• Ability to work independently, be proactive and collaborative, multitask effectively.

• Self-driven, quick learner and team player.

Make every future a success.
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