Support Analyst, IKEA IT Service Desk

Job description

About the job

Support Analyst, IKEA IT Service Desk, Älmhult

You see things a little differently. So do we. We believe that you are at your best when you have the freedom to achieve. Come see things a little differently with us.

About you
We believe that you are a person with strong communication skills who have the ability to easily adapt to change, different situations and persons. You are service minded and professional and put the end-users need in focus when problem solving. You are a team player with the ability to cooperate and share knowledge within your team and other teams in the solving process. You are driven and capable of prioritizing and making quick decisions.

To be successful in this role you need to master both Swedish and English, verbally and written. You need to be service oriented and customer focused. You have good IT knowledge or an interest in IT and arecurious to learn the necessary skills to provide good service to our end users.If you have experience of working with IT support it is an advantage. You have a strong interest in the IKEA business and the desire to learn more about the specific business that you will support; this in order to give the user the proper attention hence you understand their needs. We are looking for you who are curios, brave and have a will for renewal.

About the job
The IT Service Desk provides IT support to all IKEA co-workers globally in cooperation with the Country IT co-workers. IT Service Desk has around 250 co-workers divided into 9 locations in four time zones. We provide support in 24x7 hours and in multiple languages.

About the assignment
As a Support Analystyou provide professional and service minded IT support to all IKEA co-workers globally. Your main tasks as a Support Analyst is to receive and take ownership for all support needs coming in through various support channels and register, analyze, prioritize and solve all in-coming cases during the agreed lead time in an efficient manner. You monitor all open support cases, escalate if necessary and keep the end user informed about the solving process. Sharing knowledge with colleagues, i.e. by using a common knowledge database is also part of how we work in the team.

You find better ways and enable change, and you will use a holistic and global view when representing IT Service Desk or the end-user in different forums. As a member of our Service Desk Team, you work 40h a week. Work on some weekends and evenings are required in order to support our different units.

If you have any questions regarding the position, please contact recruiting managerMikael Hjortat +46 (0) 728864319. If you have any questions about the recruitment process, please contact our HR Service Centre, +46 (0) 476-587500.

Welcome with your application!

Job ID

274267BR

Removal Date

03/03/2017