IKEA Southampton Customer Relations assistant - 16-20hrs

Job description

We are looking to welcome co-workers to join our fantastic Customer relations team.

WHAT WE OFFER
• £10.10 basic hourly rate
• Living Wage Foundation Employer

12 hours working 3 days over 7 and
20 hours working 4 days over 7 and

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Holiday on Christmas Eve & Christmas Day
• Family Friendly policies & benefits
• Commitment to your development throughout your IKEA career, starting on your first day
• Free parking and you can also enjoy a free hot or cold meal option every shift!

WHAT YOU'LL NEED TO HAVE

We are looking for co-workers who strives to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same. They are passionate about ensuring that IKEA has a lifelong connection with their customers by always considering their needs. Must want to take on extra responsibilities.

WHAT YOU'LL BE DOING DAY TO DAY

This role is varied with no two days being the same; one minute you could be on checkouts and the next minute, you could be meeting and greeting our customers, managing a queue, hosting trolleys, or assisting customers. This is physically demanding and requires the ability to work outside.

• You aim to create a positive experience for our customers, so they will want to return and shop with us again over time.
• Build loyalty by listening to our customers & using your knowledge of IKEA product range offer informed solutions.
• You work together with colleagues in other functions to improve the customer experience.
• Provide an efficient and accurate checkout experience in the store while working with daily and weekly service targets to drive service delivery.
• Ensure that payments are handled in a reliable, efficient, accurate and friendly way
• You have good problem solving skills and confidence with customer

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION

If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
Second step, if successful you will be invited to an interview with one of our hiring managers.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email me winifred.kanwei@ingka.ikea.com and I will be happy to help!