Country Product Quality Analyst

Job description

WHAT YOU'LL NEED TO HAVE

• Extensive knowledge of the product quality deviation process and the roles of the involved stakeholders
• Extensive knowledge of the different processes on store level and how they contribute to the product quality deviation process
• Broad knowledge of MS Office with a strong focus on Excel
• Broad knowledge of IKEA concept, brand objectives, IKEA Culture & Values and vision
• Broad knowledge of direction setting, creation of strategic and operational goals and plans as well as follow up on KPIs
• Broad knowledge of IKEA tools, methods, and processes
• Broad knowledge of Ingka Group strategies, priorities and business planning process
• Good knowledge and experience of IT systems that are related to Quality
• Good knowledge of materials and substances and their relation to quality, as well as circularity, sustainability and recycling
• Good knowledge of change management methods and tools as well as stakeholder management

YOUR RESPONSIBILITIES

• Act as a member of the PQR&C (Product Quality, Recovery & Compliance) team and proactively contribute to PQR&C plan/output in order to deliver to the common objectives and goals
• Contribute to the product quality work in the retail market, ensuring that the home furnishing range is always fulfilling both the customer expectations and the IKEA internal requirements
• Lead the analysis of possible product quality issues, based on agreed business & customer parameters, and secure that the finding are investigated on stock
• Collect, analyse and report quality deviations from stores and other retail stakeholders and ensure customer oriented and timely resolutions
• Facilitate product quality case management & coordination of market specific product quality reports and claims
• Secure that all retail unit & market product quality findings are investigated centrally and efficiently shared among units
• Coach and re-direct, where necessary, the units in common & best practice product quality deviation reporting & sales stop processes, ways of working, tools and KPIs
• Ensure that market stakeholders are kept informed about Product Quality deviations and/or risks
• Ensure good cooperation with Inter IKEA departments, such as Quality Support Centres & Range &and Supply Business Areas
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
• Be an active player in driving an open and sharing climate, being a role model of the IKEA values, and contribute to the transformation of IKEA

ABOUT THIS WORK AREA

We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.