CDOS Coordinator (Distribution Services)

Job description

About the job

As part of Customer Fulfilment, Distribution Services Asia Pacific is enabling IKEA to become the world's leading multichannel home furnishing retailer. We make IKEA products accessible to many more customers with our service offer, whenever and wherever they choose to buy them. Our Culture and Values are at the heart of everything we do. We have an ambitious growth agenda which presents exciting opportunities for people who want to develop and grow together with IKEA.

ABOUT THE JOB
Support that customer orders can be fulfilled according customer wish by monitoring this order flow and securing a qualitative information flow to concerned parties. Assure high availability of the articles at Customer Distribution Center (CDC) and if applicable at multifunctional unit (MFLU) or centralized parcel unit (CPU), by an optimized stock level at lowest possible cost. Monitor and maintain the replenishment orders to ensure that the service level demands can be fulfilled. Coordinate a commercial range together with all involved parties and ensure that the range renewal process is implemented and followed. Interact with the CDC operations and CSB (Category Service Business) concerning the daily operations and services to ensure the highest level of quality including high quality of lead times

YOUR ASSIGNMENT
Your tasks will include:
·  Support the fulfillment and execution of the defined strategies and business plans
·  Take an active role in benchmarking/exchanging on processes with other DCGs/Markets/Areas
·  Development/evaluation of working routines and follow-up/ escalation of operational key figures
·  Contribute in the assigned competence network(s).
·  Secure that IKEA rules and guidelines as well as laws and regulations are followed
·  Ensure that range set-up in all systems of the valid customer order distribution articles is secured according to time
·  Schedule of the range renewal process. Ensure that all new articles are available on time for the CDC and if applicable CPU, MFLU and discontinued items are removed from the CDC and if applicable CPU, MFLU
·  Maintain and set of all needed parameters in all related systems
·  Maintain sales forecast for replenishment, monitoring of replenishment orders
·  Focus on sales activities and constraints period/peak periods preparation
·  Review inventory stock levels at CDC and if applicable CPU, MFLU
·  Maintain and set of all needed replenishment parameters in all related systems
·  Monitor order replenishment status; ensure agreed order fulfillment timeline is met btw. DC/ Supplier and CDC and if applicable CPU, MFLU and if needed coordinate alternative supply
·  Customer order monitoring and deviation handling
·  High quality on day to day communication to concerned parties esp. customer service center and Retail
·  Coordination of Large/ Exceptional order handling YOUR PROFILE
Your knowledge, skills and experience include:
·  Logistic competence or relevant education is an asset
·  Good knowledge of customer order, range and replenishment administration systems
·  Willingness to work with different IT systems inclproven Computer skillsinMS Office
·  Numeric skills
·  Fluent in English and preferable the local language
·  Experience within Retails home delivery strategy is an asset GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us.

Job ID

330884BR

Removal Date

30/11/2018