Reservation Agent- Voco Ma Belle Danang (Pre-opening)

Job description

Description

About us

At voco™ everyone’s a host

Reliably Different - Welcome to voco™ Hotels, IHG’s new upscale brand. We call our Hotels voco™ – It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature.

If there’s one thing we know, it’s that a great host is at the heart of every great stay. And it might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back.

Our guests are by and large pretty unstuffy and laid-back. Whilst they might not be looking for us to hang on their every word, they do want us to be there when they need us to be.

So, at a voco™ hotel we find the right balance. The perfect mix of thoughtful, easy-going but attentive service, that allows our guests to get on with relaxing.

 

Your day to day

·  Develop and maintain a regular pattern of sales calls
·  Prepare and execute action plans which increase reservation sales and associated business
·  Accept wait list reservations
·  Process amendments to reservations such as extensions, early departures, etc
·  Manage “no show” reservations by investigation and recording of same
·  Develop and maintain a regular pattern of sales calls
·  Prepare and execute action plans which increase reservation sales and associated business
·  Record and process reservations made by phone/fax/email
·  Process amendments to reservations such as extensions, early departures, etc
·  Manage “no show” reservations by investigation and recording of same
·  Record special billing arrangements for groups and conventions
·  Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
·  Maintain knowledge of special rates/ offers/ promotions
·  Monitor reservation levels and inform Managers of current and future occupancy rates
·  Prepare reports as requested (eg to travel agents, business houses etc)
·  Prepare reservation sales reports
What we need from you

Required Skills –

·  Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
·  Problem solving and organizational abilities.
·  Proficient in the use of computer
·  Able to read and write English

Qualifications –

·  High School or Vocational Certificate in Hotel Management, Business Administration, or related field.

Experience –

·  1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.
What we offer

- Highly competitive package

- Paid annual leave