Process Analyst, Enterprise Agility Enablement

Job description

Description

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

As part of the Enterprise Agility Enablement function, the Process Analyst will operate, administer, and measure key technology processes to ensure an efficient and effective flow of delivery requests.  You will inference and communicate directly with delivery stakeholders advising and educating them on the processes, practices and artifacts needed. 

This role will be a great opportunity for an open minded, system thinker, who is keen to be a part of organizational change and continuous improvement opportunities.

Key Responsibilities:

·  To understand, support and promote the Enterprise Agility vision, strategy and objectives
·  Operate, administer and communicate on the Global Tech Unified Work process utilizing the Enterprise delivery tools, engaging directly with key stakeholders throughout the process flow.
·  Contribute to the identification, tracking and reporting of key metrics and measurement of process efficiency.
·  Perform the streamlining of processes and/or change improvements of operational business practices via analysis and interpretation of current policy, procedure and business needs.
·  Identify and document customer objectives, business needs and processes / workflows.
·  Perform process implementations in cooperation with key stakeholders to ensure successful rollout, delivery and sustainability to ensure benefits realization.

 

 

What we need from you

Technical Skills / Knowledge

·  Excellent skills in pragmatic problem-solving, resolving interpersonal conflicts, and overall helping people communicate effectively
·  Ability to identify key elements, patterns, results or relationships through analytical, and quantitative thinking
·  Able to confidently utilize MS Word, MS Excel and MS SharePoint.
·  Proven experience in working effectively with diverse internal and external contacts.
·  The ability to maintain discretion and confidentiality.

Basic Qualifications Bachelor's degree or combination of relevant education and experience

Preferred Qualifications

·  Certification in a process improvement discipline (e.g. Lean Six Sigma certification, Certified Business Process Professional (CBPP), Certified Business Process Improvement/Reengineering Practitioner (BPR), etc.)
·  Agile/Lean certifications
·  SDLC qualifications

Experience

·  2+ years Experience in an Agile/Lean Environment
·  3+ Experience in Product/Project SDLC delivery models

 

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer.  Minorities/Females/Disabled/Veterans