PBX Operator (Full Time) - Holiday Inn San Antonio Riverwalk

Job description

Description

About us

NOTE : This position is set to begin late December or early January 2020. 

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Your day to day

At Holiday Inn ® we want our guests to relax and be themselves which means we need team members to:

·  Be you – by being natural, professional and personable in the way you are with people
·  Get ready – by taking notice and using your knowledge so that you are prepared for anything
·  Show you care – by being thoughtful in the way you welcome and connect with guests
·  Take action – by showing initiative, taking ownership and going the extra mile

Your day to day duties may include: 

·  Respond to in-house guest concerns or complaints in a timely manner.  Make appropriate service recovery gestures according to established guidelines.
·  May provide wake-up calls to guests rooms if this is not an automated phone system function.
·  Answer calls within prescribed time frame, respond to caller in a professional manner and according to established scripts and standards, and promptly route call to its destination. 
·  Provide callers with local directions and general information in a courteous and accurate manner.
·  Act as central communications point during emergency/crisis situations.  Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance.
·  May operate in-house paging system as well as serve as base communications with security and maintenance departments.
·  Perform other duties as assigned such as recording incoming packages, mail, or faxes and promptly notify guests.

 

 

What we need from you

Basic reading and writing plus six months experience as a phone/switchboard operator.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

·  Speak, listen, and use a keyboard to type or route messages, usually done while sitting down.

Other:

·  Communication skills are utilized a significant amount of time when interacting with guests and callers;
·  Reading and writing abilities are utilized often when completing departmental records/logs and taking messages for guests or hotel staff.
·  May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -   click here  to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.