Part Time Front Desk Agent Overnight - IHG Army Hotels - Holiday Inn Express Wainwright , AK

Job description

Description

About us

At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries.  By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.

 

Your day to day

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.  This position works during the overnight shift.

Welcome guests in a friendly, prompt and professional manner. 

Register guests, issue room keys, provide information on hotel services and room location.     

Answer phones in a prompt and courteous manner.

Up-sell rooms where possible to maximize hotel revenue.  

Accurately process all cash and credit card transactions in accordance with established        procedures including but not limited to posting all charges, completing cashier and other reports,    preparing deposit, and counting/securing assigned bank.

Complete and transmit daily accounting reports and prepare them for review by hotel management

Issue, control and release guest safe-deposit boxes.

Communicate any outstanding guest requests or issues to management that may require

additional monitoring or follow-up.

Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order

to ensure total guest satisfaction. 

May routinely book guest reservations for individuals and/or groups that are requested either by  

phone or from within the hotel; process cancellations, revisions, and information updates on    

changes.

Promote team work and quality service through daily communications and coordination with

other departments. 

Perform other duties as assigned including guest room tours, concierge services, special guest     requests, etc.

 

What we need from you

High School diploma or equivalent, plus one year front desk/guest service experience.  Some college preferred.  Must speak fluent English.  Other languages preferred.

Frequently standing up behind the desk and front office areas

Carrying or lifting items weighing up to 50 pounds

Handling objects, products and computer equipment

Use a keyboard to operate various property management and reservations systems, etc.

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often.

Basic math skills are used frequently.

Problem solving, reasoning, motivating and training abilities are often used.

Required to work the overnight shift

May be required to work other shifts, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.