Human Resources Leader

Job description

Description

About us

“At the heart of every great stay is a great host.”

At voco™, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

Whether you’re in a rush and need something fast or want to take your time over your welcome treat after a long journey, it’s all good. Eat, sleep and everything in between. Cosy bedding, invigorating showers and great food and drink available 24/7 (either in the restaurant, bar or your room) are standard here. Plus, there’s fast Wi-Fi everywhere and your room has all the charging points you need for your devices. For every occasion, meetings, entertaining clients, writing up a report in your room or grabbing a coffee as you catch up with emails in the bar – whatever work has in store, we work around you. We’re here to make sure you have everything you need to get the best out of the day.

Part of the IHG® family, you can rely on a uniquely voco™ experience every stay, but with some of the extra advantages that come with being part of IHG. Such as the benefits of the IHG Rewards Club, one of the world’s largest loyalty programmes. Just as friendly to the environment we look after the planet with the same care as we look after our guests. So you can relax knowing that everything from your super comfy bed to the ingredients on our menu is designed to reduce our environmental impact.

We’re looking for people with as much character as our unique new lifestyle hotels. If you love looking after people and hate stuffy service, you’ll be right at home at voco™. Start a different kind of career as part of IHG’s family of 17 global brands and 5,500+ hotels around the world.

About voco™ The Hague

A modernist urban home for the overseas explorer: voco™ The Hague, where quintessential Dutch design and our unstuffy style come together in the city centre of The Hague. Based in the Royal Quarter, this beautiful former bank building has the city’s shops, museum and heritage locations as well as the embassy quarter and Peace Palace within walking distance. By taking the tram in front of the hotel, you will find yourself at the central station in 9 min or at the seaside within 15 min. Our welcoming guest rooms offer thoughtful voco™ touches with quality bedding and eco-friendly upscale amenities. Catch up over local dishes in Botanica garden kitchen & bar, discover drinks inspired by the Dutch Sea explorations from Ultramarijn wonderbar or hang out in our garden terrace to enjoy the voco™ life. With two boardrooms, a versatile work play area and a below ground private bar you will find various locations to meet, gather or celebrate.

Your day to day

The Human Resource Leader is responsible for managing all aspects of the human resources strategy of voco™ The Hague. You have the unique opportunity to set up and manage the human resource department in this flagship voco™ hotel within the new young brand of InterContinental Hotel Group. In this role you will act as business support & advisor for the strategic leadership team of which you are a member yourself.  As the Human Resource Leader, you ensure all the voco™ hosts will be the best version of themselves whilst at work through training, development & counselling where necessary.  You are an advocate for our brand and championing the voco™ values throughout the hotel. In this position, you report to the General Manager.

You are responsible for:

·  Establishing all HR administrative procedures and continuously ensure they are accurate and in place.
·  Developing and implementing recruitment systems and procedures to attract the best qualified candidates for open positions at voco™ The Hague.
·  Being knowledgeable of current local and government regulations relating to employee practices.
·  Working closely with all department leaders in the Strategic Leadership team to develop the strategic plan of voco™ The Hague.
·  Onboarding new voco™ hosts by setting up & monitoring all necessary tools for trainings and ensuring all trainings are completed on time according to the IHG® training guide as well as the hotel and departmental requirements.
·  Ensuring that the hotel has appropriate staffing and makes recommendations in terms of selection and development activities to achieve set goals and voco™ band standards. Ensuring that effective use of staff is achieved and monitor budgets.
·  Building and maintaining relationships with employee benefits representatives, attorneys, applicants, colleges and universities, government officials, competitors and other members of the local community.
·  Ensure clear lines of communication are available to disseminate information affecting employer-employee relations, employee activities and hotel policies and programs.
·  Preparing and submitting turnover reports, personnel inventories, absenteeism reports, health and safety, accident reports and others periodically to general manager.
·  Maintains and updates files on employee records, legal documents and other personal matters efficiently and confidentially.
·  Building and maintaining a strong relationship with all voco™ The Hague colleagues and maintaining effective communication at all levels of management and staff.
·  Monitoring the administration of performance appraisal interviews, guiding and advising the strategic leaders in their process of coaching and creating of performance & development goals.
·  Counselling all voco™ hosts on their career planning, training & development, employee personal and legal issues related to personnel so they can be the best version of their selves.
·  Developing awareness and reputation of voco™ The Hague as an exemplar employer in the local community.
·  Promoting teamwork and lifestyle service through daily communication.
·  Living the voco™ brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
What we need from you

·  Strong organizational, task-management, leadership, creativity and presentation skills.
·  Pro-active attitude and eye for detail.
·  A naturally outgoing and friendly personality with a passion for service excellence in order to consistently deliver and demonstrate voco™ service standards to our voco ™
·  Comprehensive knowledge of all applicable local employment and labor laws.
·  Excellent communication skills in Dutch and in English.
·  Minimum two years Human Resources management experience preferably at a manager level in a hotel environment.
What we offer

In return for your hard work, you can look forward to a competitive salary and benefits package – including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because voco™ The Hague belongs to the IHG® family of brands, you'll also benefit from all the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to voco™ The Hague and IHG and we'll make sure you'll have room to be yourself.