Houseperson - IHG Army Hotels - Fort Bragg
Fort Bragg (Cumberland) Sales
Job description
Description
About us
JOB OVERVIEW:
Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.
Your day to day
DUTIES AND RESPONSIBLITIES:
· Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.
· Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.
· Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
· Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
· Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
· Report to supervisor needed repairs or unsafe conditions.
· Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
· Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
· Promote teamwork and quality service through daily communication and coordination with other departments.
· May collect newspaper and other items for recycling.
· May regularly assist with deep cleaning projects.
· May assist with other duties as assigned.
What we need from you
Qualifications and Requirements:
Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.
This job requires ability to perform the following:
· Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
· Frequently standing up and moving about the facility
· Frequently handling objects and equipment to maintain the facility
· Frequently bending, stooping, and kneeling,
Other:
· Communication skills are utilized a significant amount of time when interacting with guests and employees.
· Reading and writing abilities are utilized often when reading assignments and completing checklists.
· May be required to work nights, weekends, and/or holidays.
Work Area: Housekeeping areas, guest corridors, service elevators