Guest Service Assistant - Reservations | Crowne Plaza New Delhi Mayur Vihar Noida

Job description

Description

About us
IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Our brands are well-known and loved the world over - Regent Hotels & Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, voco™ hotels, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and Candlewood Suites®. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.
Your day to day
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path. • Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD).• Record and process reservations made by phone/fax/email, website and GDS.• Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region.• Maintain knowledge of special rates/ offers/ promotions.• Maintains high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence.• Maintain high Signature test call scores.• Process amendments to reservations such as extensions, early departures, etc. based on availability and strategies
What we need from you
• Should have undergone a diploma/degree in hotel management from a recognised institute.• Hotel working experience will be an added advantage.
What we offer
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path.At IHG, you enjoy a competitive financial and benefits package which include healthcare support and global hotel room discounts. Your achievements will be recognised and your loyalty rewarded but most of all, we’ll give you room to grow!