Guest Service Agent, Hayman Village - InterContinental Hayman Island Resort

Job description

Description

About us

Are you seeking an opportunity where you can combine a personal adventure with a career journey like no other?

Fancy living in a world heritage area where the Whitsundays is your back yard and residing in a community that provides a dynamic and diverse living experience whilst you kick amazing life experiences off your list? And then, when you’re at work, grow and develop your hospitality experience within a luxury service environment. 

Yes? Read on; because we’ve got a live on island opportunity for a Guest Service Agent within our Hayman Village.

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

Nestled at the northernmost point of the Whitsundays, InterContinental Hayman Island Resort is located on Australia’s most iconic private island. Surrounded by verdant cliffs, crescent-shaped white beaches and celestial-blue sea, the Resort presents a spectacular sensory experience teeming with natural beauty and mindful enrichment. From the moment our guests step off their seaplane, helicopter or luxury yacht, they will discover an idyllic destination of privacy and pampering; where 168 beautifully-appointed rooms, basking in private pools, indulging in culinary artistry and soulful spa treatments are just the beginning.

We are now seeking motivated and dynamic professionals to join our team and bring the InterContinental life alive.

Your day to day

Reporting to the Reception Manager, Hayman Village, the Guest Service Agent within Hayman Village plays a key role that combines an engaging and compelling career offer with a contemporary and attractive residential experience.  In this role, you will be the brand ambassador for the Resort Colleagues, deliver true hospitality to our colleagues across all touch points. From checking in new colleagues on arrival to the island and handing transactions related to colleague activities to provide information about the area and assisting, this role encompasses all the things you would expect in a standard receptionist or guest service role.

Your day to day will include;

·  Managing room allocations for new and departing colleagues
·  Assisting with colleague enquiries relating to their accommodation and the Hayman Village
·  Receiving and distributing colleagues mail
·  Supporting with the orientation and logistics for new and departing colleagues
·  Working closely with the Hayman Village Housekeeping team to ensure accommodation is ready and standards maintained

But this unique environment will also provide you with the opportunity to be involved in organising colleague activities and coordinating daily housekeeping service around colleague areas in addition to working across the Hayman Village in Housekeeping and Food & Beverage as required.

What we need from you

Ideally you will have at least one year of previous experience as a receptionist or guest service agent within a resort or hotel environment. Excellent communication skills, seeing problems as opportunities and having a can do and professional attitude will also be a part of your service style.

You will be used to working in a fast paced environment and comfortable working in a setting where you live with and work for your guests. Previous exposure to working with Opera will be highly regarded and you must also hold the appropriate work rights to work within Australia alongside an open Australian driver’s license and responsible service of alcohol certificate and be flexible to work weekends and evenings as required; commencing from late September to early October.

What we offer

IHG are more than just great places to stay, we are also one of Australia’s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster - visit www.http://careers.ihg.com to find out more about us.