At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.
Your day to day
Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system. Prepare for each group’s arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system. Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly. Maintain accurate filing system for groups and ensure that each group block is traced. Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract. Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries. Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc. Attend pre-meeting planning meetings or conferences as needed or requested. Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Promote team work and quality service through daily communications and coordination with other departments. Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.
What we need from you
High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred. Speak and listening usually while sitting Use a keyboard to type in reservation information Communications skills are utilized a significant amount of time when interacting with clients, guests and employees. Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports. Basic mathematical abilities are used some of the time. Computer skills are required. May be required to work nights, weekends, and/or holidays.
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.