There’s nothing complicated about dealing with business people.They’re just people. Doing business.By day, international marketing superhero. By night: fluffy bath robe and a box set.Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.Whether travelling for business or pleasure, Crowne Plaza Canberra is the perfect location for any occasion. With a tranquil park setting in Canberra’s CBD, the city’s shopping, entertainment as well as the business district, only a short walk away.
Your day to day
We have an exciting and unique opportunity for an energetic and customer focused go-getter to join our reservations team at Crowne Plaza Canberra! The role encompasses all aspects of reservations for the hotel including handling of quotes, negotiating and converting group bookings to meet hotel targets. You will process and manage all group blocks efficiently and accurately and meet conversion rates and revenue targets as well as response turnaround times in line with IHG Brand Standards and Standard Operating Procedures.
What we need from you
For this role, we are looking for someone with a Degree/Higher Education qualification or equivalent in Hospitality, Sales & Marketing or related field, and 2+ years related experience or an equivalent combination of education and work experience in a reservations or sales role. This role requires a demonstrated ability to interact with customers, employees and third parties in a manner that reflects highly on the hotel, the brand and the company. You must have a keen eye for detail, exceptional time management, problem solving and communication skills, and maintain an ongoing commitment to quality and providing a truly unique experience to our guests You must meet the legal requirements to work in Australia.
What we offer
We’ll reward all your hard work with a great salary and benefits – including meals on shift, discounted car parking, great room discounts and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.