Front Desk Agent

Job description

Description

About us

At voco™, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting. 

 

At the heart of every great stay is a great host . We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Your day to day

As a Front Desk Agent, you'll check-in/check-out hotel guests in a timely and professional manner and process all payments according to established procedures.

Main duties include: welcoming guests in a friendly, prompt and professional manner; registering guests, issuing room keys, providing information on hotel services and room location; answering phones in a prompt and courteous manner; up-selling rooms where possible to maximize hotel revenue; accurately processing all cash and credit card transactions in accordance with established procedures.

What we need from you

You will need excellent communication skills, written & oral with proficiency in English and other languages would be great, but not essential.

You will need to be flexible with working hours and be a team player.

You should have a minimum of 1 to 2 years experience working as Front Desk Agent or similar role in 5 Star Hotels

What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit  www.http://careers.ihg.com  to find out more about us. 

 

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.