Franchise Hotel - Front Desk - Holiday Inn Express & Suites Saint Robert - Leonard Wood

Job description

This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

Description

About Us

Do you see yourself as a Front Desk Agent?   What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.  

We are IHG Franchise hotel located in St. Robert, MO. We are just 2 miles from the main gate of Fort Leonard Wood. We have 82 rooms and the area’s largest indoor salt water pool. We cater to the Military, Military Families and Civilians as well.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

Your day to day

JOB OVERVIEW:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. 

DUTIES AND RESPONSIBILITIES:

Welcome guests in a friendly, prompt and professional manner. 

Register guests, issue room keys, provide information on hotel services and room location.     

   Answer phones in a prompt and courteous manner.

Up-sell rooms where possible to maximize hotel revenue.  

Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

Issue, control and release guest safe-deposit boxes.

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction. 

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

Promote team work and quality service through daily communications and coordination with other departments. 

Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

Qualifications and Requirements:

High School diploma or equivalent, plus one year front desk/guest service experience.  Some college preferred.  Must speak fluent English.  Other languages preferred.

You must be able to pass a Background Check and have a valid Driver License.

This job requires ability to perform the following:

Frequently standing up behind the desk and front office areas

Carrying or lifting items weighing up to 50 pounds

Handling objects, products and computer equipment

Use a keyboard to operate various property management and reservations systems, etc.

Other:

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often.

Basic math skills are used frequently.

Problem solving, reasoning, motivating and training abilities are often used.

May be required to work nights, weekends, and/or holidays.

What we offer

Exceptional hourly pay starting at $11.00 per hour.

Paid Vacations (For full time)

Use of 24 Fitness Facility