Offers “IHG”

Expires soon IHG

Franchise Hotel - Front Desk Agent

  • Internship
  • Des Moines (Polk)
  • Hotels - Restaurants

Job description



We all know there's no place like home, but why should that stop us from creating an inviting, sociable atmosphere where long-term guests can put up their feet and relax.  A place for guests to enjoy a free hot breakfast, complimentary evening drinks and light meal, and a friendly chat with new friends.  Across our hotels, our inviting spaces offer a sense of community and thoughtful service that gives guests the freedom to relax, work and play just like our colleagues.

We'll help you create the warmest welcome.  Whether you're preparing a suite exactly as your guest wants it, recommending tasty comforts from The Pantry, or just knowing guests by their name, rather than their room number.  Your big-hearted personality will help guests fee free to be themselves.

·  Be the warm welcome that kicks off a memorable guest experience
·  Acknowledge Rewards Club members and returning guests, in person or on the phone
·  Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
·  Handle cash and credit transactions
·  Start every stay right by swiftly checking guests in and out - take ID's, hand out room keys, and control and release safety deposit boxes
·  Stay one step ahead of guest's needs - record and act upon preferences and handle their messages, requests, questions and concerns
·  Be a trusted contact for all guests.  Help them with anything from bill issues to local knowledge, and loop in management when necessary
·  Stay safe all the time.  Following our safety procedures, you'll report all incidents and wear any protective gear needed
·  Take pride in your appearance and place as a brand ambassador
·  Always know what events and activities are on the day's schedule
·  Jump into other ad-hoc duties when your colleagues need your help

We'll reward all your hard work with a competitive wage and benefits - including a uniform and superb training.

Join us and you'll become part of the family - and like all families, all our individual team members share some winning characteristics.  As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives.  You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.

 

·  Communication skills - guest will need to come to you with concerns as well as compliments, so you'll be easy to talk to
·  Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
·  Fluency in the local language - extra language skills would be great, but not essential
·  Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
·  Flexibility - night, weekend and holiday shifts are all part of the job
·  You'll have high school diploma or qualification.  A college or university degree would be a bonus, but not essential
·  Experience - ideally, you'll have spent at least one year in a front desk or guest service position
·  Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs.  This can involve bending and kneeling

MUST BE LOCATED IN THE West Des Moines VICINITY - NO RELOCATION PROVIDED

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