If there’s one thing we know, it’s that a great host is at the heart of every great stay. And it might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back. Our guests are by and large pretty unstuffy and laid-back. Whilst they might not be looking for us to hang on their every word, they do want us to be there when they need us to be. So, at a voco™ hotel we find the right balance. The perfect mix of thoughtful, easy-going but attentive service, that allows our guests to get on with relaxing. At voco™ everyone’s a host.
Your day to day
You will supervise Food & Beverage attendants and Team Leaders, ensuring that they maintain Hotel standards and abide by the company standards across the casual dining, fine dining, banquets and buffet experiences on offer with our venues.You will be ensuring the smooth conduct of the shift through customer focused service delivery and effective staff supervision. Your duties will be carried out in an efficient and professional manner in order to achieve the highest possible guest and staff satisfaction and meet financial targets.You will be promoting the desired work culture and brand ethos amidst the voco tenets of being unstuffy, thoughtful and charming service.You will be striving for constant improvements and taking responsibility for achieving business results and persevere despite obstacles by maintain current training procedures and operating standards whilst excelling in conducting on-the-job training and orientation of new staff.You will be creating a positive hotel image amidst building and maintaining positive relationships with all internal customers and guests, and anticipating and addressing their needs in order to exceed their expectations.
What we need from you
You will be able to revel in your previous experience in the hospitality industry, in particular Team Leader or Supervisory experience in your most recent roles.You can demonstrate an effortless ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.You will hold a Responsible Service of Alcohol & Responsible Conduct of Gambling certificate and be able to provide a copy to the hotel. You will also have an appetite to learn, and be ready to embrace a new brand immediately!
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global voco ans IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit http://careers.ihg.com/australia to find out more about us.