We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.We’re growing; grow with us.
Your day to day
Assist in providing day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community. Act as the General Manager in his/her absence.This job is the second in command to the General Manager in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, high-volume catering and/or convention facilities, and a large number of VIP and special key guests. Typically a large international location with extensive competitive pressures and operates in all market sectors.
What we need from you
FINANCIAL RETURNS:•Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.•Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.PEOPLE:•Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.•Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties.•Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel and/or company rules and policies.•Promote teamwork and quality service through daily communication and coordination with key department heads.GUEST EXPERIENCE:•Interact with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.•Ensure highest level of guest satisfaction by providing quality guest services and amenities.RESPONSIBLE BUSINESS:•Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements. Maintain relations with outside contacts.•Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.•Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.Perform other duties as assigned. May also serve as manager–on-duty.
What we offer
In return, we’ll give you a competitive salary and benefits package, hotel discounts across Jordan and opportunities to learn new skills and grow your career. You’ll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental Aqaba Resort a great place to work. Most importantly, we’ll give you Room to be yourself.