As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel. Investigates concerns regarding housekeeping service and equipment, and takes corrective action. Provides support to the Director of Housekeeping in all areas of Housekeeping operation, such as staff training, coaching, counselings and also enforces to the hotels standard operating procedures. Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets. Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff. Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy. Rewards employees who use their empowerment to meet or exceed guest expectations. Assists in controlling expenses by the housekeeping department. Confirm all housekeeping staff members have arrived or find substitutes for absent employees. Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area. Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines. Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services. Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members. Prepare annual housekeeping budget. Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation. Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment. Oversee any guest communications from housekeeping.
- Hotel management diploma or equivalent. Read and understand instructions, safety rules, etc. - Excellent communication, interpersonal, leadership, coaching and conflict resolutions skills. - Minimum 3 years housekeeping experience in a supervisory capacity. - 2 years line level experience in all aspects of the Housekeeping department. - Applied knowledge of P&L analysis and variance reports. - Leadership ability to direct, supervise and maintain high morale among staff. - Experience in training entry level employees.
In return we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us more about yourself by clicking "Apply Online". We are an equal opportunity employer.