There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. Whether travelling for business or pleasure, Crowne Plaza Canberra is the perfect location for any occasion. With a tranquil park setting in Canberra’s CBD, the city’s shopping, entertainment as well as the business district, only a short walk away.
Your day to day
The Assistant Banquet Operations Manager is responsible for the smooth and efficient service of the Banquet operations. The role reports to the Hotel Services Manager and works closely with internal customers and guests in order to anticipate their needs. The key job responsibilities of this role are: - Co-ordinate and monitor all meetings and conference held in the hotel to obtain maximum profit and maximum guest satisfaction. Encourage, motivate and train and on-board staff to provide optimum service during functions – Manage the implementation of standards as detailed in the departmental standards and procedures manual. Share recommendations and guest comments with the Hotel Services Manager and Crowne Meetings Director to reflect current customer profiles, actively pursuing cost saving measures and manage wage costs, interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication. Ensure that daily reports and logs are kept up to date. Always following regulations concerning health, safety and responsible service of Alcohol requirements. During busy periods there is also the expectation to support the restaurant and bars where required.
What we need from you
For this vital role, we’re looking for someone who: • You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience • Dynamic, vibrant, confident and professional personality • At least 2 years’ experience within a hotel Food & Beverage area as a supervisor or above, with exposure to Conference and Events. • Excellent customer relations, problem solving, decision making and time management skills • Highly developed interpersonal and communication skills both written and verbal and willingness to manage multiple tasks, conflicting deadlines and varying guest situations. • High standard of personal presentation • The flexibility to work on a rotating roster including evenings, weekends and public holidays • A current NSW or ACT Responsible Service of Alcohol qualification
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discounts and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.