Applications Specialist

Job description

Description

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG ® , you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

Your day to day

Key Accountabilities:

·  Coach and develop team members; hire, onboard, assess, discipline, document performance. Act as an advisor to staff to help meet established schedules and/or resolve technical or operational problems, if managing direct reports.
·  Manage User and User roles including; creation, updates and deletion. Conduct internal and external security audits to ensure compliance.
·  Work with key stakeholders to identify preferred business solutions and priorities
·  Translate high-level business requirements into feature specifications, use cases and requirements for the technical engineering teams and facilitate changes as needed.
·  Create basic test plans and conditions, execute and evaluate test scripts, communicate defects with IT, provide results and resolve testing incidents thoroughly documenting all results.
·  Coordinate Global testing efforts with multiple Ecosystems as needed.
·  Communicate issues identified during testing to key stakeholders and IT and follow through to resolution.
·  Validate and verify that all systems are operating in accordance with system requirements and design specifications.
·  Provide support and documentation to appropriate stakeholders to assist them with developing training.
·  Monitor and investigate reported system issues from hotels, analytics, end users or stakeholders, escalate issues to IT and follow through for resolution.
·  Compile and analyze a variety of moderately complex data to include creating spreadsheets or databases for maintaining and reporting information.
·  Work is typically performed in a normal office environment.
What we need from you

Education –

Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience.

Experience –

One to three years progressive work-related experience as a system user, user acceptance tester, or business systems analysis with demonstrated technical proficiency related to the position.

Skills and Knowledge –

·  Demonstrated knowledge of assigned applications and demonstrated understanding of the organizations business systems and processes
·  Demonstrated ability to understand technical problems and solutions in relation to current as well as future business environments.
·  Demonstrated analytical and conceptual skills
·  Demonstrated effective verbal and written communication skills for the purpose of providing and explaining technical information to stakeholders.
·  Ability to work independently and as part of a team
·  Possesses drive to work through issues, seek team support and escalate issues as appropriate.
·  Strong organizational and multi-tasking skills.
·  Software testing experience.
·  Supervisory experience, as needed.

Specialized Technical skills – May require demonstrated experience in one or more of the following:

·  Reservations & Customer Care System Applications
·  Web Services, Internet/Extranet/Intranet – Agent facing and self-service
·  Revenue Management Systems
·  Telephony
What we offer

We’ll reward all your hard work with a great wage and benefits – including great hotel room discounts and superb training.

Join us and you’ll become part of the global IHG ® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG ® is an equal opportunity employer. Minorities/Females/Disabled/Veterans