Offers “IHG”

Expires soon IHG

ADD Waitress/Waiter 餐饮部全日餐厅服务员

  • Shanghai, CHINA
  • Teaching

Job description

About Us

•Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures 按照部门的规范和程序提供高标准的餐饮服务。 •Communicates to his/her superior any difficulties, guest comments and other relevant information 与上级领导交流有关疑难,客人意见和其它相关信息。 •Establishes and maintains effective employee working relationships 与员工建立并保持良好的工作关系。 •Attends and participates in daily briefings and other meetings as scheduled 参加和参与每日的例会和其它计划好的会议。 •Attends and participates in training sessions as scheduled 参加和参与计划好的培训课程。 •Prepares for service by ensuring: 确保部门的以下各项工作就绪为客人提供服务: oGrooming is impeccable and in accordance with ICHG personal presentation standards 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔 oOutlet equipment is clean 设备干净 oEquipment is sorted and stored 设备分类且存放好 oGlassware is polished 玻璃器皿擦亮 oFlatware is polished 擦亮餐具 oChina is clean 清洁瓷器 oWaiter stations are prepared 准备好服务台 oCutlery is placed for buffet and table service 摆放好自助餐桌上的餐具 oTables are set 摆设好餐台 oReservations are read and familiarized 阅读并熟悉预订 oSpecial occasions are ready 准备好特别活动 oMusic is on 放音乐 oLighting is on 开灯 oOutlet is ready for service and guest comfort 酒吧准备就绪为客人提供舒适的服务。 •Carries out effective service by ensuring: 高效的提供服务: oGuests are greeted and seated 迎宾并安排客人就坐 oDaily specials are explained and upsold 说明并推销每日特价 oFood orders are processed accurately 准确的下餐单 oTrays and tray jacks are effectively used 有效的利用托盘和托盘架 oFood orders are taken quickly 快速的为客人写餐单 oPayment methods are handled accurately 确的处理付款方法 oWorking areas are cleaned and re-set quickly 快速的清洁工作区和重新布置 oBar is clean 清洁的酒吧 oUsed ashtrays are regularly cleaned 定时清理用过的烟灰缸 oGuests are conversed with in relation to the food and beverage products 与客人谈论有关的餐饮产品 •Carries out effective beverage service by ensuring: 通过确保以下内容高效的提供饮品服务: oBeverages are upsold and regularly replenished, abiding by responsible alcohol service regulations 遵守酒精饮料服务归定,推销饮料并定时为客人续酒。 oConverse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine 与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒 oPromoting and selling cocktails to guests 向客人推销鸡尾酒 oMaking and presenting cocktails 调配和装饰鸡尾酒 oCoffee and tea is served hot and in accordance with standard 按规范提供热的咖啡和茶 •Take appropriate action to resolve guest complaints 正确处理客人的投诉。 •Food and beverage stock is stored in relation to hotel procedures 按照酒店的规定存储餐饮存货。 •Performs related duties and special projects as assigned 承担相关的职责和安排的特别项目。

Your day to day

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 Able to read and write English 能够读写英语。 Food service experience with general knowledge of restaurant operations preferred. 拥有食品服务经验并具有餐厅运营的一般性知识者优先考虑。

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