Under the general guidance and supervision of the Financial Accountant / Financial Controller, within the established policies and procedures, maintains the city ledger efficiently. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: - Be charming by being approachable, having confidence and showing respect. - Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. - Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Your day to day
DUTIES & RESPONSIBILITIES RELATIONSHIPS: - Reports directly to the Financial Accountant / Financial Controller. - Provides assistance to the cashiers and Night Auditor. - Communication with the Income Auditor, Front Office Manager, Sales & Banqueting staff and F&B outlets. DUTIES AND RESPONSIBILITIES: - Receives sorted & separated work from the Night Auditor, night reception and banqueting and sales departments . - Processes information in Opera system. - Book invoices in accounting system and monitor approvals - Prepares and finalises outgoing invoices. - Processes the credit cards, t/a commissions and incoming payments. - Approves credit facilities to companies and individuals with approval of the Director of Finance and Business Support. - Consistently provides and maintains the highest standard of guest care and service. - Ensures to chase outstanding debts with our clients - Processes incoming payments on the same day to the correct account and invoice number. - To prepare and proceed with commission payments. - To keep the Financial Accountant / Financial Controller updated with a weekly age debtors heating. - To familiarise with departmental standards and to be able to demonstrate their application consistently. - To have a good knowledge of all hotel facilities and be able to answer questions in a quick, polite and helpful manner. - To handle any complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to the Financial Accountant. - To adhere at all times to all company, hotel and statutory rules, regulations and policies. - To be security conscious with respect to guest, staff and hotel property/welfare and to report suspicious circumstances to the Financial Accountant. - To cooperate and communicate with colleagues, Supervisors and Management to ensure effective departmental team work and high morale. - To attend any meetings, training sessions or courses that may be beneficial. GENERAL DUTIES: - Performs related duties as assigned by the management. - Is fully knowledgeable with the hotel's fire and bomb procedures. - Make sure that his/her working area is kept clean and tidy at all times. - Responsible for reporting immediately to Financial Controller or deputy anything this is to be considered a health and safety hazard. - Maintains appropriate standards of dress, hygiene, uniforms, appearance, posture and conduct.
What we need from you
ALIFICATIONS & REQUIREMENTS SKILLS - Positive attitude and excellent communication skills. - Speaks and writes fluent Dutch and English and preferably another language. - Is able to prioritize Good communication skills - Experience with Microsoft Office Word and Excel is a plus - First skills in accounting software is a plus - PMS Skills (Opera) EDUCATION - Hotel Management or other relevant study. EXPERIENCE - Work experience in a 4/5 star hotel is a plus.