Web Application Level 2 Support Engineer

Job description

Level 2 support is a single point of contact that will provide guidance to internal and external customers relating to the Distributed Software web applications. Questions regarding access, registration, software download, media access, reporting functionality or navigation of the DSW web sites are all managed by level 2 support.

- Work with world wide level 2 support team, and mainly in charge of AP region

- Work as interface between Level 1 support and Level 3 support

- Keep latest knowledge base about the latest requirement delivery of the DSW(Distributed Software) Web applications

- Analyze and provide guidance for the production issues from Level 1 support team

- Check and communicate status update to level 1 support about severity 1 production issues

- Engage Level 3 support( delivery team ) for resolving complex production issues

Auto req ID

163166BR
Required Education

Bachelor's Degree
Role ( Job Role )

Software Specialist
State / Province

BEIJING
Primary job category

Product Services
Company

(0030) IBM (China) Investment Company Limited
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

F&O
Preferred Education

Master's Degree
City / Township / Village

BEIJING
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Job Requirements : (skills/experiences/Qualifications)

- Capability to understand business requirements or production issues reported from customers

- Capability to understand technical designs and specification to understand the gap with business requirements

- Excellent written/spoken communication skills in English

- Professional experience in level 2 support or software testing, related to web application systems

- Experience in at least one kind of programming language, HTML/Java/Java Script/C/C++ is a plu

Country/Region

China
Preferred Technical and Professional Experience

N/A
Secondary Job Category

Other Product Services
Eligibility Requirements

N/A
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

No