Technical Support Representative: Systems Networking

Job description

This role is an individual contributor responsible for on-site repair, maintenance and installation of multi-vendor systems and components, including hardware, networking products, software and operating systems. You would be the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. You would advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. You may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. You would be accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, you would be the IBM technical interface to clients and manage the situation until the problem is fixed. You should have a thorough understanding of, and be able to articulate, IBM's technical support strategy. You would be responsible for the technical value relationship to protect revenue base and identify new services opportunities.

Auto req ID

300547BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Representative
State / Province

AR RIYAD
Primary job category

Product Services
Company

(1036) IBM Middle East FZ-LLC Saudi Arabia Branch
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

GTS
Preferred Education

None
City / Township / Village

RIYADH
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

- Bachelor's Degree in Engineering or similar technical field (Master's degree is an advantage)
- Experience in technical customer support role
- Experience in HW/SW support of at least one of the following platforms (the more, the better):
- CISCO systems support
- Juniper systems support
- F5 systems support
- ADVA systems support
Country/Region

Saudi Arabia
Preferred Technical and Professional Experience

N/A
Secondary Job Category

Other Product Services
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
Introduction

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you'll love your career at IBM.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.