Technical Support Professional Intern

Job description

This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions.

Provides technical support assistance to clients and/or IBM Field Support using problem determination/problem source identification skills in AIX/UNIX.

Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

Communicates action plans to the Customer or IBM representative as appropriate.

Recommends and implements new or improvements to existing technical support tools, procedures, and processes.

May provide training for others on the team.

Contributes to department attainment of organizational objectives and high client satisfaction.

C, Java, shell scripting skills are a plus.
Auto req ID

134180BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Professional
State / Province

TEXAS
Primary job category

Software Development & Support
Company

(0147) International Business Machines Corporation
Contract type

Internship
Employment Type

Full-time OR Part-time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Systems
Preferred Education

Master's Degree
City / Township / Village

AUSTIN
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Knowledge on C and Shell script programming
Country/Region

United States
Preferred Technical and Professional Experience

·  AIX / UNIX / or Linux admin skills
Eligibility Requirements

NONE
Position Type

Intern
Early Professional Track

Developer (Software)
New Collar Role

No