Technical Support Professional

Job description

Provide 24/7 Level1/Level2 support for w3id. Also, manage sev 1 incidents using several tools, maintaining status pages, FAQs, and other documentation useful for clients. In summary, provide fast resolution and excellent support to the customers.
Auto req ID

332268BR
Required Education

Non-Degree Program
Role ( Job Role )

Technical Support Professional
State / Province

JALISCO
Primary job category

Software Development & Support
Company

(0389) IBM de Mexico, S. de R.L.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

F&O
Preferred Education

Bachelor's Degree
City / Township / Village

Guadalajara
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

'IT background degree, Great communication and organizational skills, Hardworking, Work and Communication under pressure/ client focus, User orientation to provide great support, Collaborative approach and ability to share with global team members lessons learned and blockers, Good analytical skills, Ability to translate user requirements, Fluent English spoken and written, Flexibility, Time management, Detail oriented, (Required Professional and Technical Expertise, Certifications, Languages, etc.) Great knowledge and understanding of web applications/programming, HTTP, OpenID Connect and SAML protocols, to know at least one programming language like Java or Node.js. (1 year preferred to all skills)

English Level: Intermediate-Advanced
Country/Region

Mexico
Preferred Technical and Professional Experience

'Office, postman, Websphere, Liberty
Potential to grow into a more technical role
Ticket management experience
Work experience in an agile environment
Support experience
Access management experience
Secondary Job Category

Other Software Development & Support
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
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About Business Unit

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